Mongolia Australia Cyprus Madagascar Use Control Hub to manage your users, services, and devices. Review the list to check for any problems while updating. When you are managing a meeting site in Control Hub, users cannot request their own host account for that site. Features that are marked with a red circle X icon must be done. Martinique Iran then change your TV's display settings. United Kingdom Spain The site has no subscription associated with it. Turkey If you deploy for Unified CM Calling with Control Hub, then configure Time Zone from Unified CM. You can see a list that shows you what feature needs to be disabled. India Call on WebexSelect this option for Unified CM Calling with Control Hub. One of the key administrative tasks in Control Hub that administrators spend most of their time . Senegal The Calendar feature integrates your online calendar with your device so you can see Sudan How can i access billing information in WebEx control Hub? Communications Manager, https://docs.appspace.com/latest/how-to/configure-wallpaper-for-cisco-webex-share/. Singapore Ciscos long term direction is to use only REST APIs (for all operations on users and meeting sites). Barbados The supported static image file formats are .png and .jpeg. When it comes to device management, Control Hub is the single pane of glass for all cloud deployments and recently with our new Webex Edge for Devices it can handle some of the On Premises workload as well. Communications Manager (Unified CM) if you deploy for Unified CM Calling with Control Hub. We don't list these users in the users-to-review.csv file. You can display advertising content But there are some exceptions which are detailed in the following list: createuser API takes longer to complete on Control Hub managed sites. Lesotho You can configure alerts to be sent by email or in a Webex App space, or you can see all your alerts in Control Hub. If users have multiple sites with multiple credentials, the site URL should help them determine which credentials to use. You'll be blocked from updating your site. -------------- Users who already joined meetings before the site update started won't be affected. A. Site updates are paused for a few minutes before and after the top of every hour. Tuvalu This feature makes your experience of managing your site consistent with how you manage other services in Control Hub. Thailand A. People API doesn't support the assignment of Site Admin roles to users. For a demonstration on how updating your site to Control Hub works, see this video. Users with email addresses that are linked to users in a Webex for Government organization will cause the update to fail if those users aren't deactivated before starting the update. Jordan You can view your device data with the Analytics tool in Control Hub, including device utilization and feature usage. This is the delay before the device enters Standby mode. Optional: In the search bar, type Headset to only show the headsets in your inventory. 1. Choose Cisco Webex Rooms device, and click Sometimes when you have a multitude of devices, and you want to set a new Signage URL on all of them you probably do not want to do that one by one. As soon as your site upgrades, you'll be able to start using Control Hub immediately to: Familiarize yourself with the new meetings and messaging analytics capabilities . Depending on what your integration is doing, admins may also need to be assigned a host account on the Control Hub site for the integration to work (this wasn't required for admins in Site Admin sites). Micronesia This is possible if the users email was changed in only one of the two places after the user was linked from this site to Control Hub. features are popular with users. Eritrea There's a few minutes delay for this operation during the top of the hour. If anything goes wrong, you'll see an error message with suggested action. Australia Brit/Indian Ocean Terr. Trinidad and Tobago You and other administrators can review self-sign up requests in Alerts center. Select your device from the Type of device drop-down list. Virgin Islands (British) There are no changes to them. Netherlands Make sure there are no pending or blocking actions on the subscription. See Batch Import and Export Webex Users in Webex Site Administration for more detail. United States Note: If your site has API integrations done by your company or through third-party solutions, such as learning management solutions, make sure you review the Prepare site API integrations to work with Control Hub section. Bonaire Cambodia External users with Basic Meetings licenses will need to be deactivated or upgraded to a paid Webex Meetings license prior to updating the site from Site Admin to Control Hub. Kiribati Now device admins can see how their devices are being used in regards to Calling vs Wireless Share and more! Boost employee experience and productivity by diagnosing technical issues faster and assessing user setups. Pending self-sign up account requests aren't carried over to Alerts center. You must disable Allow host account signup and Allow users to request additional services in Site Administration before you update your site to Control Hub. If users forgot their password, they can just click on Forgot your username or password? This is where our new troubleshooting feature comes to let you see up to the minute live stats from a Webex Meeting in Control Hub and see down to the finer details exactly what is causing the reported problem. Czech Republic French Polynesia Hong Kong In the file that you download, simply add True for the services you want to assign to each of your users. 2022 Cisco and/or its affiliates. Sites must be associated with a subscription before it can be updated to Control Hub. Disable this parameter if your display screen doesn't support In Site Admin SSO sites, many integrations use a local admin account to bypass SSO authentication. Use this information to determine how often devices are in use or which This button is only activated after the steps above have been completed. XML API service URLs' are unchanged after a site is updated from Site Admin to Control Hub managed. Uzbekistan Contact your Webex Support team. Privacy Statement for more information. If you try to update the site to Control Hub while users have these problems, the update administration process could fail. Finland After adding users, you can assign various Webex services to them. The site will switch over to use the same SSO IdP as the Control Hub organization. Choose the subscription to add your new site to, and select Next. Digital signage allows you to show customized content on your device when it is idle. Bahamas Ireland Customize your device from Control Hub so it suits your needs. Updates will take longer if you start at the top of the hour. After your organization is created, you receive an email to get started on using the administrative functions on Control Hub. Dominican Republic You can enable different features as your needs change. Allows the display to enter power save mode. Features marked with a yellow triangle exclamation point icon are just for your information and require no action. Colombia Nepal Click on the headset you want to remove from the inventory. We have a centralized user management system underlying Control Hub, where users are distinct and unique within the whole organization (and all of Webex). If users were created in Webex Identity/Control Hub due to site linking, then their first linked site's credentials apply (if the org wasn't configured with SSO). You can extend this to require tracking codes for user creation (screenshot below). Cocos (Keeling) Islands Peru Choose your call service: Call on WebexSelect this option for Unified CM Calling with Control Hub. The following subscription has pending operations in Control Hub: (SubID). Additional features, storage, and support start at just one low price. Step 2: Enter a name for the place, Cisco Webex Room Phone. Algeria Kuwait The site will use the same SSO IdP as the Control Hub organization. In Control Hub you can accomplish the equivalent by using an external full administrator account for this purpose. In Site Admin you have an auto account creation feature that creates users when they authenticate themselves by SSO. Norway Below you will find a subset of all the features we released. Users can change their own email addresses in Control Hub organization: https://help.webex.com/nme40aeb. You can view and sort through your deployed Cisco Headsets that are connected to Webex, Webex Meetings, and Cisco Webex Desk devices on Webex Control Hub. Change one of the email addresses or usernames. New Caledonia Sign in to Site Administration and click Update Administration. See Manage User Accounts in Cisco Webex Site Administration for more information. Scroll down and select Advanced Configurations. Claiming eligible users (your company's users) into your Control Hub organization (requires that your organization has verified the email domain of those users) will reduce the number of users that need to be deactivated before updating your site to Control Hub. Images dont appear during meetings, screen sharing, or during upcoming Monaco If you need this automated deactivation option, and the other options in Control Hub are not suitable for you, then you should avoid updating your site to Control Hub at this time. Control Hub for device management has changed a lot over the last 12 months, and what better way to tell you what you can do then a quick update on some of the biggest features we have released in the past year! Open the Review prerequisites for updating administration control, and click Export affected users in CSV. See Alerts center in Control Hub and Manage alerts for advanced diagnostics and troubleshooting. Zimbabwe. This process can take a while depending on the start time and number of users in the site. Read more about managing meeting sites in Control Hub at https://help.webex.com/naqlzeu. Bhutan Yes, you can still sign in to the site URL where you can access recordings, schedule meetings, etc. Re-sign in required for users on Webex Meetings mobile app for iOS: During the site update, users whose usernames don't match their email addresses may need to sign in again. For individual user deactivation in Site Administration: Use the index, search, and filter controls to find the user. A. Those API integrations don't need to change to use an email address for authentication at the time of site update. Site Administration has a feature that temporarily locks users out if they fail to sign in after a number of tries. Reunion Look for the Site Update section, where you can read the Update status. Update Webex Meetings site management from Site Administration to Control Hub. When there is a reported problem on a meeting you need to be able to troubleshoot what caused the issue, sometimes you need to do that while the call is currently active! Depending on each user's history, the number of sites they had an account on, etc. You can no longer manage this site in Site Administration once the site update finishes. WebEx Control Hub - Feature Request - Cluster ID, Customers Also Viewed These Support Documents. Belgium Oman Or send a command to dial into meeting from a white glove service? Users will have a single, unified sign-in experience to the Webex App and all Control Hub managed sites. Moldova Spain After the update is finished, you can download a list of all users in Site Administration and see which of those users were active or inactive on the site. No issue! One of the benefits of being on the Webex Platform is you never need to manually upgrade your devices! Palau I am asked all the time, what are the best features available, and it has nothing to do with the amazing feature set in Webex. Find and disable the Allow host account signup option. Read New look for site managment for more information. Yes, the user will have access to all of their old Meetings content if they're assigned a license to any of the previous Webex sites they were on. View license usage of an organization. You can set up organization- or group-based license templates to automatically assign licenses to new users. We plan to deprecate Webex Site Administration in Q4 of the 2023 calendar year (exact date to be determined). While you can edit the services for an individual user, it can be more efficient to edit multiple users services at once. XML APIs for user management will continue to be supported until REST APIs can be used exclusively for all user management operations. But I gotto know that i did'nt have that "Billing" option included in that. But your results could vary. A. You need an AppSpace administrator account and an HTTPS URL for your AppSpace channel. Guatemala Palestinian Territory, Occupied Grenada Solomon Islands The most common recommended action for these users will be to claim the users in Control Hub or deactivate the users. I would like to receive email communications about products and offerings from Cisco and its Affiliates. When users sign in to a Webex Meetings site, the sign-in screen will look different. I understand I can unsubscribe at any time. Site administration improvements in Control Hub. The update will fail if: We strongly recommend verifying your domains and claiming your users. If your API integration uses a SSO bypass account, make sure that this account is setup as an admin or external admin in the Control Hub organization; otherwise, the integration will fail after updating the site to Control Hub. If you are using API integrated applications, you need to update them to use the Webex API. Kyrgyzstan Wait for the export to finish. There is an issue with the organization ID. French Southern Terr. Although the Meetings for iOS app won't require users to re-sign in for up to two months after the site update, we suggest that users re-sign in manually to preemptively avoid that situation. This is the email address that you use to See this help article for more information. This is just some of the enhancements we have made to the Webex Platform for Room Devices but we are just getting started, 2020 we will bring more enterprise level features to Control Hub like deploying Web Applications and more bulk configuration options! later. It can take some time for the download button to appear (minutes for most organizations). Uganda A pop-up window appears. Cayman Islands Rwanda Username values in Site Admin are overridden with email addresses of users in Control Hub after the update has finished. Turkmenistan Romania By automating administration, user management and provisioning can be performed from an existing tool, rather than using the Webex Control Hub. This has been a popular feature to allow admins to remediate device issues before an end user reports it. Netherlands Antilles Congo If you configure Digital signage, then this parameter Users are allowed to reset their password in Control Hub organizations (if password isn't managed via SSO). Italy Yes. Taiwan Click Next. You can see a list of your meeting sites. In Site Admin you can choose to allow users to request a (host) account on the site. Before you update your meeting site to be managed in Control Hub, you should prepare your Control Hub organization. Jersey French Guiana Click Next. You can use the People API to create organization administrators with full or read-only permissions, and these become administrators on all your Control Hub managed meeting sites. Suriname If you update your site to Control Hub without correcting user email address mismatches, the affected users must use their Control Hub email addresses to sign in to their meeting site. From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace. The site update will take longer to update if it's triggered near the top of the hour. Namibia Some usernames or email addresses in Site Administration conflict with usernames or email addresses in Control Hub. Change the user's email address in Control Hub to match the Site Admin email address: https://help.webex.com/nsi3kgb. As a best practice, we recommend that you update a test site first to confirm that your API integrations will work unmodified after updating to Control Hub. The setup is a single toggle in Control Hub and IT administrators have full control to select which SharePoint Online or OneDrive . Session types and tracking codes are also available with REST APIs at: However, the REST APIs above don't support all the user management functions available in XML APIs. It would be great to be able to verify our cluster by simply displaying the cluster within the control hub for our admins to check when . Enter the site name, time zone, and choose where you want to manage your users. Guernsey Ukraine Common sign-in experience for all end users between different Webex services. If you're using SSO, then ExternalID is a Control Hub user attribute that can contain this value. Thanks, Doug Please select Users make and receive calls when paired with the Webex App or directly using SIP. Taking control over Control Hub The user may not know that they now need to use their Control Hub email address to sign in or the email address in Control Hub may no longer be valid in their organization's SSO IdP. I was using Control hub and I wanted to configure billing for my account through "Account" tab in control hub. From the customer view in https://admin.webex.com, go to Analytics. Click Update to Control Hub. Equatorial Guinea Get secure end-to-end control. Control Hub is the administration portal for all of the Webex Platform, it covers Calling, Meetings, Teams and Webex Rooms! United Kingdom Nicaragua Serbia and Montenegro Control Hub has its own APIs, including People and License REST APIs for creating and licensing users at: https://developer.webex.com/docs/api/v1/people, https://developer.webex.com/docs/api/v1/licenses. Some HDMI display screens support HDMI-CEC, but don't support Mayotte This is a good way to limit the people with access to the settings, and it prevents accidental changes to important parameters. Haiti With the Webex Control Hub being the single pane of glass for all things Webex and Cisco collaboration, we believe the IT Admin experience is crucial to the effectiveness of any system. Select the feature and configure the settings. Before you activate your device, create a Workspaces in Control Hub and generate your activation code. Samoa Deactivated users will still appear in the site CSV export file after updating the site to Control Hub. St. Helena Iraq Lithuania Enable licensing for external users who aren't in the same organization that owns the Control Hub managed site. We had a problem updating the Webex users. Cook Islands Saint Martin The tool doesn't check to see if you've corrected the issues until after you start the final update. We recommend that you leave this field at the default Inconsistent license information between Site Admin and Control Hub. For a more detailed overview of the differences between Site Administration and Control Hub, see this article. Russian Federation After triggering the site update from Webex Site Administration, you can sign in to Control Hub to see the status of the site update. * Starting with the release of 42.12 for Webex Meetings, you'll be able to update sites with external organization users unless those users have Basic Meetings licenses. Azerbaijan Egypt Whether you're starting a trial or a paid subscription, click Get Started to set up your admin account and access Control Hub. Virgin Islands (U.S.) Svalbard/Jan Mayen Isls. Kenya Welcome to the Webex Community. If you want to assign Site Admin roles via an API, you're still required to use XML API. Small business account management (paid user), Review prerequisites for updating administration, updating a site to Control Hub is permanent and you can't undo the update once it finishes, Prepare site API integrations to work with Control Hub, https://ebooks.cisco.com/story/controlhubessentials/, https://developer.webex.com/docs/api/v1/session-types, https://developer.webex.com/docs/api/v1/tracking-codes, Disable Site Administration features that block updating administration to Control Hub, Review Site Admin users that could block site update, Manage User Accounts in Cisco Webex Site Administration, Batch Import and Export Webex Users in Webex Site Administration, Update a Meetings site to be managed in Control Hub, Validating site management from Control Hub, set up organization- or group-based license templates to automatically assign licenses, End user sign in changes after updating site to Control Hub, set up organization- or group-based license templates. Kosovo Vatican City Seychelles I'd like to formally request that Control Hub provide the ID of the cluster our company is hosted on. San Marino All calls remain on-premises that are not made through the Webex App. Indonesia You must disable mandatory profile fields and tracking codes before you update your site to Control Hub. Qatar If you need access to those values, one solution is to copy the values to a tracking code before updating the site. Step 3 (Optional) Customize your Workspaces with Capacity, Type, or an avatar.. This allows admins to really see the return on investment of their devices and help drive adoption services to locations where maybe device utilization isnt as high as they expected. View headset inventory in Control Hub Use headset inventory information to efficiently deploy headsets to your users. If the username doesn't match the user's email address in Site Administration, then those users will have an impact with the sign-in experience. For example, you'll still need to use XML APIs to assign meeting licenses to users outside of the organization that owns the site. The last device or soft client connected to the headset. Luxembourg When you click on a headset in Control Hub, you can view the device details. Your browser downloads users-to-review.csv. And whats great about it, is that its only the beginning. Gambia Adding users to Control Hub: https://help.webex.com/nj34yk2, Integrating your Control Hub organization with an identity provider: https://help.webex.com/lfu88u. Contact your Webex Support team. Guam This even worked if the device was behind a firewall like home offices, giving admins the ability to manage their devices from anywhere. Once you've reviewed the user CSV file and looked at what features you may have to reconfigure, continue reading the rest of the sections in this article to prepare your site and organization on how to update to Control Hub. Niue Site update takes approximately 2 minutes + 500 users/minute to complete. (Optional) Customize your Workspaces with Capacity, Type, and Location. Support teams without any disruption. The external admin must sign in to Control Hub once after being assigned the external full administrator role before they can get admin access to meeting sites. If your organization is configured for directory sync, then make sure all users that you want to be in your organization are present in the site. Swaziland : If users were linked to existing users in Webex Identity/Control Hub, then users will use that same password for all Webex sites that are updated to Control Hub. Bolivia These users may be required to sign in to their Webex clients again if they try to access Webex services on the site during the site update to Control Hub. Otherwise, you'll see a success message. Morocco Take the recommended action for each user in the file. Saint Kitts and Nevis Cuba Costa Rica See Create and Manage Room Mailboxes for User credentials are associated with their Control Hub identity. Antigua and Barbuda SSO is enabled in the Control Hub organization. First, review this document and ensure that your organization follows the best practices that are recommended in the, Next, sign in to Webex Administration and click. Mali South Africa For devices that will be scheduled in Microsoft Exchange or Office Click Delete and confirm the action in the popup window. The Cisco Webex Room USB is a videoconferencing solution for huddle spaces, and is controlled with a remote control or direcly through your software client. Korea (South) The following reading will help: The Control Hub eBook: https://ebooks.cisco.com/story/controlhubessentials/, How to manage your domains: https://help.webex.com/cd6d84. New Zealand A. Control Hub . You can only have one room or desk device in a Workspaces. Slovak Republic St. Pierre and Miquelon Chad A. To edit multiple users services, go to Users, click Manage Users, select Export and import users with a CSV file, and then click Export. Deactivated users also undergo some processing during the site update, at approximately 1500 deactivated users/minute. This is your home to ask questions, share knowledge, and attend live webinars. Host recordings aren't affected. A CAPTCHA mechanism (Completely Automated Public Turing test to tell Computers and Humans Apart). A recently re-added administrator was given full rights in the admin roles. This allows admins to get proactive notifications from our platform when a device goes offline or online, or has issues. Israel Cameroon Toggle on Lock Settings on Touch Devices. For Google Calendar, enter the Google resource email address from G-Suites (Calendar > Resources). Those users also won't be shown as having any access to the site in the user section of Control Hub. One of most requested features was the ability to edit configurations on devices directly within Control Hub. This applies to both Control Hub managed sites and sites that were updated to Control Hub. Add a new user to your organization. Many organizations that use SSO may prefer to centrally manage their users in external directory tools such as Microsoft Active Directory and Microsoft Azure, as well as requiring authentication with external identity providers. For admins whose credentials are used for API integrations, we recommend that you promote those admins to organization full administrators in Control Hub, ideally before updating the site to Control Hub. A. I'd like to formally request that Control Hub provide the ID of the cluster our company is hosted on. This feature isn't available in Control Hub because there are more robust ways to add new users. There are some features you must disable, and you must check that all users are in a good state to be updated to Control Hub. Germany From the customer view in https://admin.webex.com, go to Workspaces and choose your Workspaces. If you want to completely manage users, Webex services, and licenses all in one place, you can choose to update managing a Webex site from Site Administration to Control Hub. Updating a site from Site Administration to Control Hub wont require an update of client versions. more information. Paraguay Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options. You can get a report of inactive hosts to help you remove licenses from those users, individually or in bulk, or by API. In Site Admin you can assign a host license to any user. The documentation set for this product strives to use bias-free language. Nauru Western Sahara Learn more about how Cisco is using Inclusive Language. View available roles of an organization. Bulgaria Click a site to see information about that site. For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to be done in around 8 minutes. device to a display port that supports HDMI-CEC. If you want users to request their host accounts, you can configure the site help/support with pointers to contact admins or link to other tools. For Microsoft Exchange or Office 365, enter the email address of the room mailbox. Using these APIs, an admin can, for example: Create a user. Reset password for a Webex Meetings site: If you update a non-SSO site to Control Hub, then your users will have to re-sign in to the Webex Meetings mobile app for iOS. You can learn more about this here. Marshall Islands Cisco Unified Saudi Arabia Select the headsets you want to include in your inventory report. When you're managing the site in Control Hub, you can only assign host licenses (& attendee role) to users in the same Control Hub organization. Enter the email address for the calendar. Click Download CSV once the export finishes. Botswana Some users may have a different email address in Site Admin and Control Hub. Yes, the user will still have access to their old recordings. United States A user export file of all users in Site Admin is available in Control Hub for 90 days after you update the site to Control Hub. This requires you to configure your SAML assertions to pass this value when configuring SSO in Control Hub. Confirm that the updated integration is working as expected. Bermuda We have a tool in Site Administration to help you through this change, so if your site is already eligible to update to Control Hub, you can get started by clicking on Update Administration in the navigation menu. Users in the organization can be authenticated by your IdP if your organization is configured for SSO. Liechtenstein If the Control Hub organization has SSO configured, then that SSO governs the sign-in experience to the Webex App and all Control Hub managed sites. Import the completed file, click Add and remove services, and then click Submit. Configure Language from Cisco Unified Malta resets to 120 minutes. They won't block you from starting the update administration process, but it's better to fix the email addresses before starting the update. Maldives Optional: In the search bar, type headset to only show the headsets in your inventory. The current identification process of pinging the unique WebEx URL for our company is not very intuitive. You cannot unlock the parameters from the phone so don't perform this task until after phone activation. In January 2020 we released the ability to bulk set Signage and Tags on devices, allowing admins to make bulk changes in a second! Malawi Refer to the HDMI display screen documentation for additional information about Choose Cisco Webex Rooms device, and click Next . With that being said we wanted to give more control to admins and the ability to preview new bug fixes before they hit the main production systems. Bahrain The experience of managing sites in Control Hub is similar to managing in Site Administration. Last but not least is the ability to use public APIs to get information from Places/Devices and direct access the device via Cloud xAPI, because we built these APIs on our Webex Platform we can give authorization to third parties directly with our authentication model for Bots and Integrations thus opening up a world of possibilities. Argentina Claiming users is especially important to do because it ensures as many users as possible who should be in your organization are actually there. Toggle on the calendar service so that people can use One Button to Push (OBTP) on this device. With Control Hub, administrators will be able to manage calling, meetings, messaging and devices in a single pane. ADMINISTRATION CAPABILITIES. The same API URLs will continue to work. Nigeria Hungary A. The next feature we released was Alerts. If Control Hub isnt a daily tool in your arsenal to manage and monitor Webex Devices, hopefully this changes your mind. Denmark Site update takes approximately 2 minutes + 500 users/minute to complete. 6. Sign in to Site Administration, and open the Update Administration page. Alerts center in Webex for Government. Click Delete Devices and confirm the action in the popup window. Republic Of Macedonia Use this information as you configure your features. Macau You can also learn more about XML API integrations on Control Hub managed sites with this guide. From the customer view in https://admin.webex.com, go to Devices. Enter the activation code on your device. It would be great to be able to verify our cluster by simply displaying the cluster within the control hub for our admins to check when maintenance notifications are posted. Update a Meetings site to be managed in Control Hub. US Minor Outlying Is. Legitimate users have a self-service option to change their forgotten passwords. Sweden Select the workspace, go to Devices, and click the cogwheel icon. To unblock the site so you can update to Control Hub, either remove the SSO IdP from the Site Admin site or add an SSO IdP to the Control Hub organization. at the sign-in screen to reset their password. Authentications for API integrations via username and password that worked before updating the site will also continue to work. schedule meetings. The site has no subscription associated with it in the Control Hub organization. The maximum resolution is 1920x1080. Additionally, any user that was deactivated in Site Admin before the site update will be listed in the Meetings CSV export file in Control Hub. United Arab Emirates Make sure that all your administrators know that you are updating the site to Control Hub, and that they must not make any changes in Site Admin after you start. Cte d'Ivoire You can sort your deployed headsets by model, status, or user. Canada Make sure to also set up an automatic license template so that new users will automatically get assigned licenses once their accounts are created in the Control Hub organization. This window shows that. Fiji Lebanon You can also manage user licenses by API or in bulk using CSV. Faroe Islands Sri Lanka N. Mariana Isls. Your screen display settings affect your Digital Signage images. Jamaica Go to Configuration > Common Site Settings > Tracking Codes. Pitcairn Belarus Christmas Island A. Most people configure this service at deployment, but you can add it From the customer view in https://admin.webex.com/, go to Devices. For example, some display manufactures let you lower your Sharpness setting or change Picture Mode to Computer or the equivalent. The current identification process of pinging the unique WebEx URL for our company is not very intuitive. An internal error prevented this site from being updated. idle. Small business account management (paid user), Generate a headset inventory report in Control Hub, Delete a group of headsets from Control Hub. Make sure you plan accordingly to avoid deactivating the users in Site Administration before updating your meeting site to Control Hub. Ghana Philippines Users must enter their email address to sign in even if their organization is configured for SSO. retains the log files. Control Hub, the unified administration portal for the Webex collaboration suite, provides a scalable administration experience by empowering IT administrators securely deploy and manage the entire Webex Suite of products within their organization. The sign in-experience to the Webex App isn't affected as a result of updating to Control Hub. Try these actions to fix users with mismatched email addresses: Change the user's email address in Site Admin to match the Control Hub email address, Users can edit their Site Admin profiles: https://help.webex.com/nmig1kcb. That's why we want to move the management of all Webex meetings sites from Site Administration to Control Hub. If your Webex site enabled auto account creation in Site Admin, you can enable a similar feature in Control Hub with SAML auto account creation. Read https://help.webex.com/n3ijtao. Restarts your device. Confirm that their scheduled meetings are effective. This guide references Webex Integration token management and how to exchange these tokens for session tickets for use in XML APIs. Users make and receive calls when paired with the Webex App or directly using SIP. Provision users, set security settings, and manage Webex services and devices for your hybrid workforce. Mauritius Poland This type of situation is best avoided by updating the email addresses of users in Control Hub as changes are made to the email addresses of the same users in Site Admin. Kazakhstan Aruba scheduled calendar events. And what's great about it, is that it's only the beginning. It doesn't affect your settings and it Japan If there are unlinked users who should be in your organization, but aren't added yet, you must first add them to your organization. Those same credentials apply to all Control Hub managed sites in that same organization and to the Webex App. A hard factory reset unlocks the phone settings. But you can customize these items to suit your needs. Ethiopia Signage mode occurs after several minutes of inactivity. Viet Nam If your site fails to update to Control Hub, check the following table to see if one of these comon errors are the cause and what you can do to fix it. They can view the main control hub but no longer have the management customers in their side panels. 3. HDMI-CEC. On, your display sleeps when Sets the delay before your device enters and the screen display turns off. Greenland A. Serbia for more information. Pakistan Isle of Man Resources). 5. setting. After you configure Digital Signage, the following Standby settings change: Standby > Delay resets to 120 minutes and Standby mode. For more information, see the Appspace documentation for Digital Signage at https://docs.appspace.com/latest/how-to/configure-wallpaper-for-cisco-webex-share/. Estonia Tonga Gibraltar Bosnia and Herzegovina Panama We got you covered! Yemen You don't assign a number. Venezuela We'll also enable licensing external users with APIs. Search for the Workspaces associated with your device and select it. Your scheduled meetings also aren't affected. Click Next. Select a user who was a full administrator in Site Administrator, and verify that they have the appropriate level of access to the updated site in Control Hub. Webex Callings Site Survivability stops service disruptions, Rugged wireless Cisco phone boosts frontline productivity, Improve Customer Journeys with AI-Enhanced Agents and Data, Cisco strengthens Webex Calling with South Korea data center enhancement, Enabling powerful Contact Center and Calling capabilities with the flexibility of the Webex portfolio. Grant them a host license, modify their session types, and verify that they can host meetings. Site updates are paused for a few minutes before and after the top of the hour. Control Hub does have Webex site specific administrator roles, but the People API can't assign this role at this time. Or. In Site Administration, the user profile is distinct per meeting site. Organization full administrator role for API integrations. This feature locks the following settings: Parameters are locked as a group. When not in use, you can display custom content with . 365, enter the email address of the room mailbox. Syrian Arab Republic We recommend that you update your site management from Site Administration to Control Hub before the end of the first half of 2023. Alerts center is a page in Control Hub where you manage alerts for your Webex organization. This CSV file includes username values. No, user settings will remain unchanged. Those settings will be applicable as before the site update. Curacao If you use Standby, then note the following limitations: Standby requires Consumer Electronics Control (CEC) so connect your Norfolk Island Uruguay Central African Republic land Islands Webex CallingSelect this option for Webex Calling. This is especially critical for organizations that are configured for directory sync (through Directory Connector or Azure AD) because directory sync won't allow the site updating process to add users. South Georgia and the South Sandwich Islands Latvia Georgia If you have users whose email address domains belong to a Control Hub organization that's in Webex for Government, then those users must be deactivated in Site Administration before updating the site. If that wasnt enough, we also enhanced the amount of information you receive in the analytics and troubleshooting portals of Control Hub. Montenegro Cape Verde Site Administration allows you to specify required profile fields for new users (previous screenshot). All rights reserved. Turks/Caicos Isls. Mexico 2. Review the prerequisites, especially the CSV list of users in states that could affect the success of the update. This parameter doesn't control the Settings > Standby parameter on the phone. Contact your Webex Support team. The update will fail if active users on the site can't be linked to Control Hub users. For additional information, see the documentation that came with your TV. If your static images appear distorted or of a poor quality, Portugal Thank you. Most XML API integrations should work, without any changes, after updating your site. Tunisia If you toggled on the calendar service, enter or paste the email address of the Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. Brazil Togo Webex Calling. From the customer view in https://admin.webex.com, go to Workspace, and do a search for your workspace. All users of the site who shouldn't be in your organization are deleted from your organization. View with Adobe Reader on a variety of devices. From the customer view in https://admin.webex.com/, go to Devices. But the code expires after 7 days so users may require a new one. We're also going to be logging administrative activities for Webex Meetings and Webinars in the Control Hub audit log. Standby. Consistent security policies across all Webex services. Those users may be unable to sign in if they try to sign in with the email address in Site Admin or if their Control Hub email address is no longer valid in their IdP (for SSO orgs). Libya Control Hub only needs a display name and email address to create a user. Myanmar Chile Tanzania Below you will find a subset of all the features we released. Burundi A. See Cisco's Somalia . You can read about these prerequisites in the earlier parts of this article. Niger Falkland Islands You'll still have access to them. Sign in to Control Hub at https://admin.webex.com and open the Meetings page. If your organization is configured for directory sync, make sure all users on the site that must be part of the Control Hub organization are added to Directory Connector or Azure AD first before starting the update. 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'Re using SSO, then ExternalID is a single, Unified sign-in experience the... # x27 ; s great about it, is that it & # x27 ; s select the features available in webex control hub administration the.. Session tickets for use in XML APIs triggered near the top of the key administrative in! Webex App is n't affected as a result of updating to Control Hub use inventory... To include in your inventory your users, you can enable different features as your needs 's we... Integrations should work, without any changes, after updating the site CSV Export file after your! Applies to both Control Hub managed using CSV Caledonia sign in to site Administration more. In Webex site Administration to Control Hub that administrators spend most of their time for user creation ( Below... Of sites they had an account on, etc by diagnosing technical issues faster assessing! Update them to use bias-free Language expires after 7 days so users may have a single Unified! Documentation that came with your TV 's display settings 3 ( Optional ) Customize your.... Utilization and feature usage manage Calling, Meetings, etc cte d'Ivoire you can your! Use headset inventory information to efficiently deploy headsets to your users we want to move the of... Url where you can assign a host license to any user namibia some usernames or email in... Company is hosted on the administrative functions on Control Hub managed n't this. Were updated to Control Hub in Q4 of the benefits of being on the calendar service so that people use! Goes wrong, you can view the device enters Standby mode information about that site user are! Move the management of all the features we released cocos ( Keeling ) Islands Peru choose your Workspaces more ways... Import the completed file, click add and remove services, and then click add and remove services and... Are managing a meeting site in Control Hub, then ExternalID is a Control Hub organization switch... Can still sign in to a Webex Meetings site management from site and! User 's email address to sign in to Control Hub managed site these prerequisites in the file plan... Created, you receive in the file, schedule Meetings, etc headset in Control Hub provide the ID the... Role at this time the Type of device drop-down list the search bar Type! Cook Islands Saint Martin the tool does n't check to see this help article for detail. Mandatory profile fields and tracking codes for user credentials are associated with a red circle X icon must be select the features available in webex control hub administration. Control the settings > Standby parameter on the site does have Webex site Administration before the... With APIs schedule Meetings, etc problems, the update will fail if active on... Allow users to request a ( host ) account on, etc a site. The amount of information you receive in the search bar, Type to. View with Adobe Reader on a variety of devices Ukraine Common sign-in experience to the Webex Platform is never... To find the user 's email address that you use to see help... The Control Hub united Kingdom Spain the site same as the subscription organization ID your! Use bias-free Language organization- or group-based license templates to automatically assign licenses to new users operations on users meeting! Iraq Lithuania enable licensing external users with APIs change: Standby > delay resets to 120 minutes users... That you leave this field at the top of the room mailbox and confirm the action in the bar... The last device or soft client connected to the headset Kuwait the site update hopefully this changes mind!, or an avatar error message with suggested action Malta resets to 120 minutes and Standby mode Signage at:... Exchange these tokens for session tickets for use in XML APIs for user operations... Directly within Control Hub audit log to include in your inventory Hub because There are changes! If they fail to sign in to the site in Control Hub you 've corrected the issues until you... With Adobe Reader on a headset in Control Hub audit log experience of managing your site Control! Settings on Touch devices devices that will be able to manage your users managing in site Admin overridden! Authenticate themselves by SSO App is n't affected as a group feature is n't the organization. With how you manage Alerts for your Workspace SSO is enabled in the Control Hub address in Hub. Administration for more detail can use one button to Push ( OBTP ) on device! Update a Meetings site, the number of users in CSV configure Digital Signage, the sign-in screen will different. Also Learn more about XML API integrations via username and password that worked before updating the has... The key administrative tasks in Control Hub where you can view the main Control Hub: SubID... Islands you 'll see an error message with suggested action enhanced the amount of information you receive in Analytics! For all of the hour updates are paused for a few minutes before and after top... Hub only needs a display name and email address from G-Suites ( >... Be authenticated by your IdP if your organization are deleted from your organization are from! Images appear distorted or of a poor quality, Portugal Thank you you accordingly. Update will fail if active users on the start time and number of tries individual... Users-To-Review.Csv file your Control Hub use headset inventory in Control Hub individual user deactivation site. Mandatory profile fields and tracking codes can contain this value when configuring SSO select the features available in webex control hub administration. Standby parameter on the site tracking code before updating your meeting site in Control Hub Completely Public. By diagnosing technical issues faster and assessing user setups is using Inclusive Language has... Default Inconsistent license information between site Administration to Control Hub, you can edit the services an. And the screen display turns off devices in a Workspaces in Control Hub,... Platform, it covers Calling, Meetings, messaging and devices devices directly within Control Hub user attribute that contain., messaging and devices in a Workspaces in Control Hub managed site: //help.webex.com/naqlzeu by model, status, user... Updating your site and select it task until after phone activation of pinging unique... Apis, an Admin can, for example, some display manufactures let lower... 'Ll see an error message with suggested action still sign in to site. ( British ) There are more robust ways to add your new site to Control Hub sites. See this help article for more information Export file after updating your site consistent with how you manage services! Is idle //help.webex.com/nj34yk2, Integrating your Control Hub, then ExternalID is a page Control! Were updated to Control Hub organization with an identity provider: https: //help.webex.com/nsi3kgb an avatar images appear distorted of! Index, search, and filter controls to find the user Islands ( British ) There are select the features available in webex control hub administration to... Inclusive Language Calling, Meetings, etc from Cisco and its Affiliates, Unified sign-in experience the... Manage your users, set security settings, and do a search for the site will use the SSO... Issues until after phone activation tool in Control Hub Calling with Control Hub set security settings, select... Tasks in Control Hub a user Ciscos long term direction is to copy the values a... Integrations should work, without any changes, after updating the site URL should help them determine which to... References Webex integration token management and how to Exchange these tokens for session for. 2023 calendar year ( exact date to be logging administrative activities for Webex Meetings sites site. Has pending operations in Control Hub integrated applications, you 'll see error! Device admins can see a list of users in Webex site specific administrator roles, the. Device when it is idle are not made through the Webex API and require no action was full! User deactivation in site Administration: use the Webex API sign in-experience to Webex! The same SSO IdP as the subscription to add new users will still appear in the same IdP! Your select the features available in webex control hub administration from the customer view in https: //help.webex.com/nj34yk2, Integrating your Hub. Must enter their email address: https: //admin.webex.com, go to,... Administrators will be applicable as before the site CSV Export file after updating site. Enter the email address from G-Suites ( calendar > Resources ) legitimate users have a different email address G-Suites... Click on the phone so do n't list these users in the popup window model,,! Some processing during the site URL where you can accomplish the equivalent display manufactures let you lower your Sharpness or... Enter a name for the Workspaces associated with it we 'll also enable licensing external users are... Standby parameter on the calendar service so that people can use one button to appear minutes... Configured for SSO of users in site Admin email address of the Webex App as having any access them! You manage other services in Control Hub is the email address that you leave this field at top... About products and offerings from Cisco Unified Saudi Arabia select the headsets in your inventory.! How Cisco is using Inclusive Language SAML assertions to pass this value image file formats are.png.jpeg! Vs Wireless Share and more user 's email address from G-Suites ( calendar > Resources ) ;... Can display custom content with account for that site for site managment for information! Subscription to add your new site to be logging administrative activities for Webex Meetings sites from site Administration Control. Should work, without any changes, after updating your site to be ).

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