While some may offer low airfares, the quality of their services is usually poor. Regulations for Hand Baggage: Weight must not exceed 7kg. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. The flight only lasted a little over an hour, so we weren't expecting anything special. It meets all the international safety standards established by ICAO, IATA, and other global aviation organizations. You will receive your luggage when the luggage is transported to the destination. 7lbs I will just about agree a laptop and charger could be, but sorry no-where near 7KG. Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. In our detailedVietnam Airlinesblog post, you'll find another in-depth review of the largest airline in Vietnam. As a constant world traveler I can confidently say this is the WORST airline Ive ever experienced. Please inquire using the relevant contact details. In order to safeguard your property and prevent any losses, damages or delays, Vietnam Airlines would like to remind passengers not to pack any fragile, perishable, valuable, or important personal items in your checked baggage. At check-in counter, you will be given a baggage tag for each checked-in bag, Bamboo Airways will be responsible for maintaining and moving your baggage along with your chosen flight. We got stuck in the airport for almost 20 hours. Please note that i week before our departure date, the flight was changed for another date!!! Battery cannot be removed: Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage. Fee and charges | Vietjet Air Fee and charges 2020-09-03T10:52:23.887Z VAT is not included. Passengers can read the fee here. Did we mention that it's completely free? Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within: For missing and damaged baggage (*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers; For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered. But it's always better to have all the information before you book a flight with low-cost airlines. * For the fare class of Bamboo Eco, bicycle will be charged as excess baggage. For all (ta && ta.queueForLoad ? It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. We have the right to check your luggage in your absence, if you cannot be found. In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines Conditions of Carriage. Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Pre-paid baggage is offered on flights operated by Vietnam Airlines. The change must be made at least 6 hours before the departure time of the original and 6 hours before the departure time of the new flight. We have 1 carry on ( probably 8 to 10 kg?) This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. These must be within the specified size limit (first item: 402555 cm, second item: 352545 cm). The trip planner that puts everything in one place, making planning your trip easier, quicker, and more fun. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. In addition, some flyers reported the cabin crew to be unprofessional and unhelpful. This baggage will be transported as cargo. on cabin as long as they must be in containers up to 100ml for each, all are sealed in a plastic bag and completely closed. We recommend that passengers should pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. Classic Low Cost airline. Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket). The passenger who owns the oversized item must be seated next to the item and follow flight safety instructions provided by Bamboo Airways. The list below is a guide to help you plan your travel. He also asked to see my wife's passport and asked her to stepped aside with me. Any item that exceeds weight requirements and/or exceeds the maximum size (width + height + depth) mentioned above may be required to be re-packed, paid excess baggage fee or sent as cargo or rejected. Additionally, another flight from Ho Chi Minh to Danang changed the time of departure and we did not see it on time!! No one piece of baggage can exceed 32kg and dimensions must fit within 119cm 119cm 81cm Check-In Information Young children are not to carry luggage but please note that strollers, wheelchairs, mobility-aid equipment or crutches are transported free of charge. If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. Please refer to our Fee Schedule for more details on all charges. On domestic flights, passengers can bring liquid items with no capacity (except salted fish and other odor liquid). It flies to the following international destinations: Hit theirdestination pageto learn about their domestic flights. And if Vietnam Airline is a little bit more, use them. Alternatively, passengers may collect your baggage at the airport and we shall be glad to reimburse the transport cost. It is 350.000 at the airport and could cost more time. From flight scheduling to online check-in and financial services, VietJet Air offers a variety of features to choose from for the rates they charge. Baby milk/foods have to be accompanied the baby when taken on board aircraft. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason. The maximum weight for checked baggage is 20 kg. Battery (ies) to remain in the device and securely attached to device, The battery terminals must be protected from short circuits by insulating the terminals, The wheelchair/mobility aid must be switched off and protected from accidental activation, Wheelchair, mobility aids with removable battery. No problem so far. VietJet Air offers business and economy class seats. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Baggage Handling. This was until I left Nha Trang for HCMC two weeks ago. You pay just for flights. The second bicycle or more weighing under 32 kg is charged 600,000 VND / unit (excluding VAT). Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities. Da Nang is a coastal city known for its sandy beaches. All recommendations are independently reviewed and unless otherwise specified, FlightDeck has no sponsored affiliations with we review. Hand luggage must not be larger than 56cm 36cm 23cm and the maximum weight is 7kg. If a baggage piece exceeds the standard weight and/or the maximum size, the total charge will be calculated = Standard piece fee (if exceeding checked baggage allowance, not charge to prepaid baggage pieces) + overweight fee + oversize fee. Bamboo Eco and Bamboo Plus ticket classes: one (01) item of up to 7kg). If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information. I go with Vietjet many times. 2. For your safety and pleasure, Bamboo Airways offers free carry-on luggage as follows: Hand baggage includes hand baggage item(s) and one accessory. The fee for Checked baggage will be higher at the airport. The Free Baggage Allowance might vary for different carriers. 1. Some major airlines between this route are All Nippon Airways, Air Tahiti Nui, Philippine Airlines, Lufthansa, Singapore Airlines, Air Florida, Peach, Asiana Airlines, Emirates, Japan Airlines, Cathay Pacific, VietJet Air, Jetstar Japan, Qatar Airways, Air France, Turkish Airlines . Very happy with this airline. The airline has one of the youngest fleets in the world, with an average age of 3.7 years. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. VIETJET AVIATION JOINT STOCK COMPANY. The travel planner that takes fun and convenience to a whole other level. After running almost an hour late on the first leg of my trip with Vietjet they Classic Low Cost airline. The battery (ies) must be removed. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Note: Bamboo Airways offers a carriage of 01 golf set not exceeding a total weight of 23 kg with FREE (applicable to the fare class of Bamboo Plus, Bamboo Business). If the total weight of a golf set exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. (***) Economy super lite ticket on some routes has no free checked baggage. About VietJet Air Vietjet Air's fleet consists of nearly 100 new-generation A320, A321 and A330 aircraft, with an average fleet age of 2 to 3 years, making it one of the airlines with the newest fleet in the region and the world. Furthermore, VietJet Air also owns Airbus A321 aircraft, capable of carrying 230 passengers. Checked baggage. They weighed 1 of our bags each, ignored that it was over & didn't weigh the others. In the case of code shares operated by other companies, please contact the operating company. So if the bag are really overweight (which i still question in my case) I have to pay a fee, and it is fine. in addition of your carry on baggage you can also carry one of these items and must not exceed the dimensions bellow: No. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. Dimensions not to exceed 56cm 36cm 23 cm. Each passenger is allowed to check 01 golf set or 1 bicycle for FREE not exceeding a total weight of 23 kg (applicable to the fare class of Bamboo Plus and Bamboo Business). AVERAGE PASSENGER RATING. The wheelchair/mobility aid may then be checked-in without restriction, The battery (ise) must be protected from short circuit by insulating the terminals, The removed battery (ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage. Carry-on Baggage As per Thai Vietjet Air baggage policy, one passenger (except infant under 2 years old) can only bring 1 handbag and 1 small handbag with total weight must not exceed 7 kg. Regulations for Checked Baggage: Weight must not exceed 32kg. I acctually had a tiny thrid plastic bag where I had a little present inside (a medium size lego box). We were a bit late and glad we checked in - don't ask me why, but suddenly our bags were 8kg each. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. Please note that PIR shall be used as legal basis that confirms your baggage is mishandled and shall be one of documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on. Items outside of this list will not be considered as parts of the Golf Set. We recommend that you pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. Bicycle is carried as checked baggage with FREE including: popular bicycles and sport bicycles. A search can be extended to up to 100 days if passengers wish so. Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong, Taiwan and Macau. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own Vietjetair, Da Nang, Phu Quoc, Nha Trang, Cheapest and safest international and domestic flights Book VietJetAir Loading data. Vietjet is so cheap anyway, let's keep it that way. Checked baggage: Passenger are not allowed to carry more than 32 kg and the size of . Passengers are entitled to compensation for checked baggage being delayed in the following cases: As soon as luggage is found, we will contact you to agree on time, location and method of returning baggage. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81787181', '');}, 'log_autolink_impression');flight is tomorrow. Below are some essential information that passenger of VietJet should notice: Hand baggage: Maximum weight allowed for handbag is 7kg; and three dimensions not exceeding 56 x 36 x 23 cm. If your luggage is transported on another later flight, we will deliver it to you within a reasonable time after the flight, unless you are required to be present to carry out customs procedures according to law. Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. You can purchase additional checked-in baggage allowance in increments of 5 kg; 10 kg; 15 kg; 20 kg; 25 kg; 30 kg; 35 kg; and 40 kg. I usually carry a lap top, a charger, a camera, a tablet and a book and its under 7kg :-). For safety and security reasons, we may ask you to undergo baggage examination, and pass through X-rays or other forms of screening. so we had to cancel the flight and buy a new one!! Any hand luggage without a VietJet tag will not be allowed. Baggage allowances printed on your ticket will be applied. For health and safety reasons, we will not transport any single item heavier than 32kg or larger than 81cm high 119cm wide and 119cm deep. Jin Air's (LJ) baggage policy includes the following: 1 personal item - Fee free. It's a very challenging task to pick the best low-cost airline. Some flyers complained that the airline staff was not very helpful when they needed assistance and that the check-in process was chaotic. Gave away our seats before the flight boarded, were extremely unhelpful in booking a new flight and caused us to miss our connection. However, the use of e-cigarettes and/or recharging of these devices, batteries in the cabin is prohibited at all time. Charge of oxygen and stretcher service: The fee for using portable oxygen unit on board: + For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare). Pilotis your brand new trip planner that helps you discover and build travel itineraries connecting you to resources everywhere. Plus I had to leave the checkout counter, go over to a payment counter and stand in line to pay, then come back with the paid receipt to finish checking in. Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc. It is Vietnams largest city and an important economic, trade, cultural and research centre. more, You seem to have JavaScript disabled. You might want to read more about other Vietnam airlines to make a comparison before booking your flight. Such baggage must fit under the seat in front of you or in the baggage compartment in the cabin. Re: Bamboo Airways vs Vietjet. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. THAI VIETJET AVIATION JOINT STOCK COMPANY. However, the beforementioned manager of Vietjet was standing there, and when I walked past her she stopped me and said I have to go back to the check-in desk because of the small plastic bag as it counted as a third item. Something went wrong while submitting the form. Each baggage cannot be more than 32kg in weight. Seats where comfortable with good leg room. Electronic cigarettes including e-cigars and other personal vaporizers are only allowed in carry-on baggage. We usually fly direct from chiang mai to surat thani with airasia, but this year the flight time has changed and is too late for us, so looking at CNX to phuket instead. We were disappointed and unaware beforehand that there was a specific check in time, so we ended up in the airport waiting area for several hours before being able to check-in and go into the main portion of the airport. Zone C: Australia, France, Germany, United Kingdom and Russia, countries in the Americas and the other countries in Europe and Africa. Bamboo Business ticket class: two (02) items of up to 14 kg (7kg per item). Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc. On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Oversized item that occupies a passenger seat. Vietnam Airlines offers excess baggage with 10kg/22lb and 23kg/50lb. Let's get started with this VietJet Air review, shall we? Well not exactly, They charged me 400 baht for the 8kg, so 5 times as much as buying it online with the ticket. Except for golf set and bicycle, the other sport equipment is considered as the standard checked baggage. Try it out now! The ground staff never came. For our return flight we had the same, nothing bought, so exactly the same. Infants under two years of age are not allowed to bring any checked baggage. For Vietnam domestic flights, prepaid baggage charges are applied by portion from point of check-in baggage to next stop-over point. Items are capable of causing harm to the aircraft or persons or property on board, such as the items specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and the Conditions of Carriage and terms of our contract; c. Items that are prohibited in accordance with applicable laws, regulations or orders of any state or country of destination, departure or transit point; d. Items that, in our view, are not suitable for carriage due to their weight, shape, size or nature; h. Fresh or frozen seafood and/or raw or frozen meat. We will only hand over baggage to passengers who can prove their ownership of the baggage. Wheelchairs, mobility aids that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations. If your total weight/ dimensions of baggage is in excess of free baggage allowance and pre-paid baggage, passengers must pay excess baggage fees which are applied for the exceeding weight/dimensions according to our current policy. If you fail to present a proper baggage tag at the baggage collection point, you must reimburse us for any delivery costs incurred by us in returning your luggage to you. 12,926 per passenger.Departing Sat, 11 Feb, returning Sun, 12 Feb.Return flight with VietJet Air.Outbound direct flight with VietJet Air departs from New Delhi on Sat, 11 Feb, arriving in Da Nang.Inbound direct flight with VietJet Air departs . Also, airlines says, it will be double the price if we pay at the airport????. Within Southeast Asia (*) (except wholly Vietnam domestic routes), Within Southeast Asia* (except wholly Vietnam Domestic). Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan. Current bag fees for Vietjet Air are listed below. Its total dimensions (width + heights + depth) must not exceed 158cm/62in. Overweight piece . Checked baggage must have your name or personal identity securely attached. 2C2P Payment The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak Vietnamese. You can book both domestic and international flights at very pocket-friendly rates. If the total weight of the bicycle exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78545235', '');}, 'log_autolink_impression');flights I checked in my large backpack, and carried a small one plus my camera bag without any issues. Vietjet Air Baggage Fees . Try it out yourself. Get Pilot. When we entered the plane, a young cabin crew stopped us and asked to see my passport, he then told me to stepped aside. For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier (the first carrier whose code appears on your ticket) will be applied for the whole itinerary. VietJet Air offers flights to both domestic and international destinations. In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. Excess baggage fee . Refer to Portable electronic devices above for more detail about lithium battery restrictions. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. . The total 3 dimensions (length, width, height) must not exceed: For one hand baggage item: 115cm (56cm x 36cm x 23cm). After I noticed that the board wasn't updated for the delayed flight when the plane was re-scheduled to takeoff in 5 minutes and no plane was even at the gate, I asked the gate attendant and they said I had no problem catching my next flight. What are the baggage policies of VietJet Air? In flight service was good. Make the planning experience more fun by collaborating with your travel buddies!. It mostly flies within Vietnam and Thailand but has a growing network. Make sure you are comparing total price including all taxes, baggage fees etc. Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc. Well Bamboo will give you a free bottle of water which VietJet don't. Bamboo is way more reliable in terms of delays and cancellations. Baggage allowance must be pre-purchased with different weight options available; Seat pitch of 29-30 inch with 3-4 inch seat recline; seat selection available for a fee; Business Class. For international flights departing or connecting in Viet Nam, passengers may bring liquids, aerosols, gels (personal toiletries, perfume, hair spray, aerosol, etc.) If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked in. - The total weight of hand baggage item(s), one accessory must not exceed: For Economy class: 12kg/26lb (including a hand baggage item and one accessory), For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory). I travelled with Vietjet in August with carry on only, about 7kg. We realized after we checked in that it was due to the fact that the same handful of people working the ticket counter (after checking people in, closing that window and then walking over) were the same people boarding the passengers on the flight at the terminal and working outside to get the luggage on the plane. Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. The gate was changed 3 times as we ran through the airport. Please note that i week before our departure date, the flight was changed for another date!!! Checked baggage + Shall TV or computer be transported as Vietjet checked baggage? Download the app now to experience its modern features and benefits. I have flown with vietjet many times and yes they weigh your carry on but not your personal computer bag or purse. Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. The airline has an operational fleet of 77 Airbus aircraft that fly to more than 15 domestic and 25 global destinations. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. Passengers can take maximum 2.5kg per person in your carry-on or checked baggage. But then they turned to her complaining that the bag is too large. Everything else was pretty standard. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. If passengers itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. Airline says, they allow ONLY 7kg per checked luggage. There. Regards to VJ - theyre always send e-mails in case of reschedule. Passengers get to choose their seats at the time of their booking. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. Pay more if necessary and avoid this airline like the plague! I am thinking no problem they will charge me 10 or 15 baht per kg extra. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Passengers flying on the Skyboss fare are entitled to 30kg of free checked baggage. Excess baggage can be purchased at Vietnam Airlines' check-in counters. Upon arrival at the airport, passengers recognize that your baggage has been delayed, missing, lost or damaged, please contact staff of Vietnam Airlines at the airport and must submit a claim report. To know more about the airline's connecting flights, check out theirinformation pageon connecting flights. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey. The savings comes after the airline also slashed domestic flight prices by 50%, hoping to gain more customers as the local budget airlines position themselves for the recovery of flights and tourism. Pre-paid baggage must be purchased at least six (6) hours before departure. Additionally, all airlines . 999 Moo 1, Concourse A and G Departure Terminal, Suvarnabhumi Airport, Unit A1-062 and G1-048, 1st Floor, Nong Prue, Bang Phli, Samut Prakan - 10540. Its 1:30pm, and the gate just open; however 1:10 is boarding (see photo and time) first time flying with this airline and it looks like it will be last. Accordingly, free baggage allowance is determined by the number of pieces of luggage rather than the total amount of weight that a passenger can travel with. Re: Bamboo Airways vs Vietjet. The second golf set or more weighing under 32 kg is charged 600,000 VND / set (excluding VAT). Check all baggage and other updated rates on theirfee and charges page. My husband and I are planing to book with a (ta && ta.queueForLoad ? VietJet Airis an international low-cost airline based in Vietnam. Meals and Beverages. It seems there is a new manager of Vietjet at that airport who tries to out her name out (I am too familiar with these kind of people from my old job!!!). For tickets issued/exchanged on/after August, 1 2019, Vietnam Airlines will offer a new checked baggage policy as below: For health and safety reasons, each piece of baggage that is checked in must not exceed 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class). However, there have been instances where armrests were chewed up with no padding, making it uncomfortable for the passengers. In contrast, some may have excellent in-flight experiences but fail to meet the budget criteria. b. The liquids, aerosols, gels purchased either at airport duty free shops or onboard aircraft are exempted from above limitation of capacity providing that such liquids have to be packed in a transparent sealed plastic bag provided by seller. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78543433', '');}, 'log_autolink_impression');flight with Vietjet air from Hanoi to HCMC. Log in by FaceID or social media accounts. The small baggage cannot exceed 40cm x 30cm x 10cm. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. Passengers do not collect their checked baggage within 24 hours from the actual landing time of the aircraft at the destination in their itinerary. If you're still looking at VietJet Air flights for your trip to Vietnam, make sure you're booking the cheapest flights available on the market withSkyScanner! Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Checked baggage is shipped on the same aircraft with you, unless we decide to transport the baggage on another flight for reasons of safety, security or other special operational requirements. Special items include, but not limited to, strollers, prams, wheelchairs, crutches, dental braces, artificial limbs, medical equipment, certain types of medicine (official documents showing that passengers need these medicines for valid medical use), sculptures, musical instruments etc. Checked baggage I had to change the name on my ticket to add my middle name, and they didnt charge me. All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc. Dimensions not to exceed 56cm 36cm 23 cm, + 01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm 20cm 10 cm, + 01 jacket bag not to exceed 114cm 60cm 11cm, + 01 laptop bag not to exceed 40cm 30cm 10cm, Dimension not to exceed 119cm 119cm 81cm, If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied, You can buy prepaid baggage incentive packages by contact us via email support@vietnamairways.org or call to +84 961 818 165. x 36 . If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter. Would fly with them again. You should buy the checked bag online for better price or you can do that prior at least 24hrs to your (ta && ta.queueForLoad ? more, You seem to have JavaScript disabled. Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipment (E.G Power Bank) etc. To use our mobile site, please enable JavaScript. Its always helpful to personalize your baggage with stickers or tags. Please refer to the table below for the level of baggage allowance applied to each ticket class: * Pre-paid baggage and extra baggage purchased at the airport are NOT applicable. Download Vietjet Air application. If the weight of a piece of checked baggage exceeds 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class), passengers will be required to re-pack your baggage and pay excess baggage fee. The seats in business class are more spacious and have more legroom than those in economy class. Compensation information. Da Nang. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak My wife and I took flight from Hanoi to Da Nang on 9th April 2018. Airline says, they allow ONLY 7kg per checked luggage. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. It was smooth to check in and passing through gate, no problem at all. Standard package: maximum weight of 23kg/50lb and total dimensions of 158cm/62in. Portable electronic devices containing lithium metal or lithium ion cells or batteries, including medical devices such as portable oxygen concentrators (POC) and consumer electronic such as watches, calculating machines, cameras, cellular phones, laptop computers, camcorder will be allowed on cabin or in checked baggage as the above table. VietJet Air focuses on providing a fantastic in-flight experience to its passengers. Please refer to the Interline Baggage Rules for more details. Luckily, the do not weigh your carry-on but most of the time they weigh all my luggages except the small handbag. Checked baggage + What happens if my luggage exceeds the Vietjet baggage allowance? This is the version of our website addressed to speakers of English in the United States. The airline's checked baggage can be purchased upon check-in, or while booking your flight ticket in any channels. Did a quick domestic flight while in Thailand. Can't get through their hotline number either. The baggage option is normally default ticked on the purchasing process and you have to opt out. No problem. VietJetAir.com - Baggages / 1 1 56 . And if you're traveling on a budget, every penny counts. My wife and I took flight from Hanoi to Da Nang on 9th April 2018. Bowling Equipment: 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes. If you do not collect your luggage within two months, we will dispose of such luggage without incurring any liability to you. Passengers could store their special items in overhead compartment or under the seat in front of them. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-80206070', '');}, 'log_autolink_impression');flight by calling their hotline with same price. We will notify passengers as soon as your baggage is located and will be delivered to the specified address, subject to local customs regulations. from 12,926. The airline also offers a variety of in-flight entertainment options to keep you occupied during the journey. So this review is more of a warning on the baggage, when I booked the flights for my wife and I, I saw that no baggage was included, just 7kg of carry on, so after purchasing the flight on a travel site, I went to Vietjets site and bought 30kg worth of baggage for 280 baht (about $12 Canadian) and less than 10 baht per kilo. Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. On Vietjet Air Flights, Skyboss ticket is included allowance checked baggage is 30 kgs, but, other tickets (Promo & Eco) are NOT included allowance checked baggage. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets. However, checked baggage is available to purchase at an additional fee. Food and beverages complimentary; Free access to Vietjet lounges at the airport; Priority boarding and baggage; Luggage included in the ticket For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, pre-paid baggage will not be available for any piece and/or weight in excess allowance. 1. Oversized item is any item that exceeds 159 cm 203 cm (62 80). Passengers can also tag your baggage with your name and contact information so that your baggage can be found more easily after your flight. Checked baggage + Can I bring checked baggage of 55kg on board of VietJet? I had no problems with anything. However, not by targeting a specific group to make more money on the spot people, and not in the way they did. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. This is done to check if your baggage contains prohibited or unacceptable goods. The airline is headquartered in Hanoi and has many main hubs, such as Tan Son Nhat International Airport, Ho Chi Minh City, and Noi Bai International Airport, Hanoi. Below are some essential information that passenger of VietJet should notice: Hand baggage: Maximum weight allowed for handbag is 7kg; and three dimensions not exceeding 56 x 36 x 23 cm. The flight only lasted a little over an hour, so we weren't expecting anything special. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Please note that any hand carry baggage without the Vietjet tag will not be allowed on board the aircraft. We'll let you know when we launch! It's not hard, do the right thing, if your carry on is over 7kg or outside the allowable dimensions, put it through as checked luggage or make it lighter, you can add weight to your checked in luggage when you book your ticket online. The airline changed the flight time to 12.00 making it impossible to meet connections to go to Australia. We may earn a small commission fee with affiliate links on our website. There have also been repetitive complaints about delayed and canceled flights. Knife, Sword, Box Cutter, Dart, Scissors etc. Recommend Airline. If you need more info, your carrier's web site should have more detailed information. A baggage fee is charged for the carriage of checked baggage.. For further information on baggage fee, please contact VietJet Air at +84 1900 1886 or contact your local air ticketing agent. Please contact with vietnamairways.org if you buy air ticket directly on website vietnamairways.org. Until 2016, VietJet Air has had as many as 45 modern and environmentally friendly aircraft. In some cases, the baggage allowances printed on your ticket may be different from above mentioned. Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: support@flyvietair.com Business License number: 01A8024592 Passengers will be responsible for any shipping fees. If your lost article is found, it will be immediately delivered to the place of your choosing. To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy. Dollar, United. Direct. Travel Document. I was clearly not happy, and the manager was not happy that I pointed towards a few Vietnamese passengers passing her again with more than two bags each. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. Which one did you use? You pay just for flights. Thankfully that did not end up being the case. Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery for Electronic Equipment (>160 Wh or >8g lithium) etc. The airline doesn't offer any complimentary items, including water. Thank you so so much for help. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. Passengers can purchase up to 10 additional bags. Just the foreigner and the apparently Viet Kieu were stopped. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. Please kindly contact us to be supported. You can buy prepaid luggage according to prepaid packages at the VietJet Air website, ticket office, agent, and Customer Service Center. Bamboo Business ticket class: one (01) piece of checked baggage up to 30 kg. Do it at check-in, and deal with it then, and then treat every customer the same. Applies for ticket issued/exchanged on/after August, 1st 2019. 210 Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi, Local: +84 961 818 165 8:00am - 6:00pm Mon to Fri, Hotline: +84 961 818 165 8:00am - 22:00pm. Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach); k. Weapons such as guns, swords, ancient knives and similar items. Lost property that is discovered within the cabin will be kept at the airport of arrival. At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. With an increase in their numbers worldwide, it's getting harder to decide. Food items (fresh or frozen) such as fruits, vegetables, meat, or fish etc; smelling fruits (durian, jackfruit); smelling liquid items (fish sauce, shrimp paste) are not allowed in carry-on baggage. If passengers refuse inspection, we have the right to refuse to carry that luggage; j. The airline strives to continuously level up its game with more fuel-efficient engines and new-generation aircraft. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only. Checked baggage + Can I buy more baggage after purchasing 15kg with Vietjet Air? 2. For oversized item that occupies a passenger seat, the item must not exceed 75 kg in weight, and (40 cm x 50 cm x 160 cm) in dimensions. Direct. VietJet Air has been recognized as the Best Ultra Low-Cost Airline by the airline review website Airline Ratings since 2018. I travelled with a friend from HCMC to Nha Trang, and we both had a bag with us, plus a small handbag and camera bag. Did not refund our flight. The size does not exceed: 119cm x 119cm x 81cm. Passengers claim their baggage at either the departing airport or the arriving airport. Load data . The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. Baggage Allowance is the total weight of baggage passengers are allowed to bring on each flight without additional charges. Find cheap flights and save money on airline tickets. If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately. If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. VietJet Air. Yes. They canceled flight without informing us and ruined our trip. Airline says, they allow ONLY 7kg per checked luggage. A service fee for excess checked-in baggage weight may be applied. (The first marketing carrier is the first carrier whose code appears on your ticket). If your baggage is damaged, delayed or lost, please contact our staff within seven (07) days of your flight for damaged baggage, and within twenty (21) days of your flight for delayed or lost baggage! Hanoi is the cultural capital of Vietnam and its heart and soul. Carry-on baggage allowance includes personal items such as handbag, laptop, food bag, foldable stroller, baby bag. You may be required to discard the liquid if it does not meet the above requirements. Out of which 0 are direct flights on this route. For safety reason, the weight and dimension must follow: - The maximum weight for a piece of hand baggage item is 10kg/22lb. The new flight has over 1 hour delay and the service was not good. I could have given it to my friend who could have put her handbag inside. So it seems I'm stuck. Batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. Any other equipment which is not listed here is not considered as part of skiing equipment/ surfing board. Oops! VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. - The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in. So make sure you buy enough baggage weight at least 3 hours before your flight check in. DOM Flights: VAT 8% | ITL Flights: VAT 0% 1. The final delay was the luggage that I needed to get to go to my next check-in. - Hand baggage must be able to be fitted under seats or in on-board baggage compartments. Archery instrument: 01 bow, 01 standard box of arrows, and 01 maintenance tool box. When we entered the plane, a young cabin Did a quick domestic flight while in Thailand. Each extra bag needs to meet the same size and weight limits as a standard checked bag.v. In case of injury to you or damage to baggage during screening and examination, we are not responsible for injury or loss, if this was not caused by our error or because of negligence on our part. Overall, it seems that VietJet Air is an affordable option for budget-conscious travelers, but it's not the best choice if you're looking for a luxurious or comfortable experience. Checked baggage / Hold luggage - Applicable fees per bag increase with number checked. The items you have left on the airplane, if found by Bamboo Airways, will be stored at the arriving airport. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. 2. Finally we boarded the plane and it took forever to take off. Bicycle is carried as checked baggage including: popular bicycles and sport bicycles. more, You seem to have JavaScript disabled. These plastic bags are subject to opening in security zones. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. Dimensions not to exceed 56cm 36cm 23 cm. Please immediately return to your airport of arrival, and notify a member of staff. And its not just the spacious legroom or comfortable seats that make their in-flight experience great. I joked to my friend that they were going to be the crew and pilots as well. For security reasons, Bamboo Airways reserves the right to request for security scanning of passengers and their belongings to ensure no prohibited items are brought on board. Baggage service. The maximum weight for each piece of hand baggage is 07kg/15lb and 03kg/06lb for one accessory. VietJet Air recommends that you prebook your seat if you want to sit beside your companion. Passengers claim their baggage at either the departing airport or the arriving airport. Battery (ies) that can be removed from the wheelchair, mobility aid (collapsible device). During the ongoing conversation other Vietnamese passengers walked by with three or four bags each, without being bothered. 7kg carry-on baggage and 01 small bag not exceeding 2kg Permitted for an additional fee: Checked baggage (Optional) Meals 03-in-01 amenities Seat selection Change flight date/ time/ route Fare difference (if any) Including: 7kg or 10kg carry-on baggage and 01 small bag not exceeding 02 Kg 20kg or 40kg of checked baggage Baggage fees are not refundable and not transferable. You can choose from various movies, TV shows, music, and games. Alternatively, passengers may consider sending your baggage as cargo. Bamboo Airways offers a carriage of the first bicycle weighing maximum of 23 kg per passenger with FREE (applicable to the fare class of Bamboo Plus and Bamboo Business). I flew with Vietjet few times now, and never had any issues. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. There's no free checked baggage allowance on the basic Economic fare. Customer Service; Term of Use; Payment Policy ; Shipping Policy; Payment Methods. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. Check-in Process. - Addition to hand baggage item(s) and accessory, passenger may take some personal items on board without fee. Additional fees apply for baggage that exceeds this number (maximum of 12kg). Any hand luggage without a VietJet tag will not be allowed. Read More. Their flight extras include the following: While some have been content with their VietJet Air experience, others have found the airline unprofessional with poor quality of service. Ho Chi Minh City Hanoi Nha Trang Da Nang Hai Phong Can Tho Dalat Phu Quoc Vinh Ban Me Thuot Pleiku Thanh Hoa Hue Tuy Hoa Qui Nhon Chu Lai Dong Hoi Van Don So, if you're looking to fly to a non-Asian country, you might want to consider another airline, as VietJet only offers flights to Asian destinations. Upon checking in a bicycle, please pack it in a neat box without sharp corners; ensure that tires are deflated before packaging; disassemble and pack bulky parts such as pedals, saddles, lights, mirrors; The handlebar of bicycle is rotated into the length of the bike. The main piece must be not exceed 56cm x 36cm x 23cm in dimensions. Only passengers with the proper baggage tag can collect baggage. Items not properly packed in suitcases or other suitable containers ensuring safe transport with normal care and handling; b. Manage your bookings. Starting August 1, 2019, Vietnam Airlines is going to apply the piece concept for baggage allowances on all domestic and international flights, replacing the current weight concept. Baggage that is classified as overweight and/or is not properly packed is not allowed to be carried on the plane. According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions: a) Liquids must be held in individual containers not exceeding 100ml. Disclosure: FlightDeck & Pilot are supported by our community. If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. They must be carried as cabin baggage. The VietJet Air ticket fares are not included allowance checked baggage. Like any other airline in Vietnam, VietJet Air applies international standards and regulations to its baggage policy. PIR is a legal basis confirming the abnormal(s) that happened to your luggage; and is one of the bases for Bamboo Airways to settle complaints and compensations later. I had a good experience on my flights. It was smooth to check in and passing through gate, no problem at all. Are they good at that too?". To travel with this type of oversized item, the passenger must book this service at least 24 hours, and be at the gate at least 30 minutes prior to departure time. Our staff will issue a property issue report (PIR) for you. For baggage weighing from 33-45kg, passengers should contact the operating carrier. Make sure to give them 3-5 business days to answer an email or just call them. For checked baggage, each Thai VietJet Air passenger is allowed to bring 32 kg luggage per piece, which dimension shouldn't exceed 119 cm x 119 cm x 81 cm. Bamboo Plus ticket classes: one (01) piece of checked baggage up to 20 kg. Cheap Vietnam Flights Unbeatable Vietnam Flights on Vietjet Air Plan a trip of up to six flights, operated by VietJetAir, to and from over 70 destinations in Vietnam and worldwide. c . It also doesn't have a wide range of international destinations. Pre-paid baggage is offered on flights operated by Vietnam Airlines. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. Whether you decide to fly with VietJet or not, we wish you safe travels! After running almost an hour late on the first leg of my trip with Vietjet they caused me to miss my second leg then upcharged me dramatically to take a later flight. I made this VietJet Air review covering everything from their facilities to in-flight experience and to common questions such as "Is this airline worth your time and money? So we already had booking made later flight. anyway went to airport staff was extra helpful, helped us to make rebooking (cost little extra, but sun in South was worth it) Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. VietJet Air is a safe airline to fly with. This is the version of our website addressed to speakers of English in the United States. So, if you're planning to travel with VietJet Air, bring your own food and snacks. Tue, 27 Dec DAD - AMD with VietJet Air. Fee and charges. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. When we arrived at the airport, I has misjudged the weight and we were 8kg over. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. . Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. Planning a trip with Pilot is easier, quicker, and more fun. Please refer to our General Conditions of Carriage for Passengers and Baggage. Permanent residence address of passenger(s) is (are) not in the same province/ city which the arrival airport is based (based on passenger identification document). Vietjet's site recommends not putting valuables such as computers in check-in luggage. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78546426', '');}, 'log_autolink_impression');airlines will clamp down in the future. Skiing Equipment/ Water Slide boarding: 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc. A: Around 114 flights are flying daily from Nagasaki to Dubai. All rights reserved. Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc. Thus for many, the extra baggage fees could more than offset the lower base airfare saving. Worst customer service in my long experience anywhere in the world. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. 2016 vietnamairways.org. They claimed then the bag was too big (strangely it was ok in HCMC), but the trolley didn't fit into their scale at that airport (it was a hard case and was a little bit to wide). Additional to your ticketed allowance baggage, Lotusmiles and Skyteam members are offered an enormous benefit on VN's flights operated by Vietnam Airlines as below: If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. When I asked him why, he said I was over sixty years old and did not have a declaration form. If you intend to bring baggage that exceeds the standard allowance in quantity, weight and dimensions, please kindly purchase additional baggage in accordance with rules and regulations of Bamboo Airways. Free baggage allowance: passengers get 6 times the free baggage allowance weight limit of their respective journey. Normal Checked Baggage + Weight must not exceed 32kg per piece + Dimension not to exceed 119cm 119cm 81cm You can pre-book Checked baggage service at Website, Booking offices, Agency or our Call center. Passengers can purchase pre-paid baggage at: vietnamairways.org by contacting via email or hotline. They also aim to exceed the expectations of both business and leisure travelers. Sports equipment can be transported at your own risk in the cargo compartment after payment of the transport fee specified in the Schedule of Fees. We reserve the right to refuse carriage of baggage or items as follows: a. This is in accordance with local occupational safety rules. Hang glider: 01 hang glider with maximum dimensions of 250 x 100 x 80 cm. We aim to deliver the baggage to right destinations. Read More. Prebooking of convenient services like more baggage, meals, and seats, Up to 70% off on hotels all over the world, ''Buy once fly hundred times' air travel package with Power Pass SkyBoss, Reliable insurance services of VietJet insurance partners, It covers several international destinations in Asia, In-flight entertainment is not complimentary. The bicycle must be packed properly as follows: - Tires must be deflated - Pedals must be disassembled - Joystick must be fixed parallel to the frame of the bicycle - If the bike is longer than 180cm, bicycle's front wheel must be removed and fixed to the rear wheel. Passengers are advised not to leave these items in checked baggage. I can't seem to book a checked in luggage and my (ta && ta.queueForLoad ? However, sometimes baggage may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements. 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