Recently released Macos 12.4 has recently had security policy changes that affect the installation of Sophos Endpoint. Go to Contents > MacOS > Installer. Specifies the Sophos Central device group to join the endpoint to.--devicegroup <Central group\> Trailing argument. Fixing failed removal on old versions of Sophos Home Expand Update (March 6, 2018): We have found that DeployStudio, a deployment platform for MacOS, changes the permissions on /Library to 775 root:admin when used. To add your profile, do as follows: In Jamf Pro, click Configuration Profiles. Double-click the Remove Sophos Anti-Virus application and follow any on-screen instructions. Then we proceed to run the installation file, After the download completes, the mac will ask for permission to the endpoint. Sophos Central Endpoint for OS X - Installation Status. To install Sophos endpoint we proceed as follows: Copy the installation file to the home directory here. If it doesn't exist, it is created . Copyright 2022 | WordPress Theme by MH Themes. Go to C:\Program Files\Sophos\Sophos Endpoint Agent. To download we need to visit https://central.sophos.com and log in with the admin account. Runs the installer without displaying the user interface.--quiet --install. If any of those steps are not completed, or do not trigger . This window will display 3 entries: Software Installed. Open Terminal and run the command cd /Library/Application\ Support/Sophos/opm-sa/Installer.app/Contents/MacOS/tools/. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. This is the Sophos signed configuration profile. Log in to Sophos Central Admin. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Linux. Double-click on Installer to run it. Go to Protect Devices, then choose one of the following options: Download Complete macOS Installer Choose Components (this option is available if licensed for multiple features) The file SophosInstall.zip is then downloaded and is by default saved on the Downloads folder. 1 - Enabling System Extensions. Works across all major operating systems. The software will not be uninstalled . Sophos MDR Services Protects All Your Endpoints on All Your Platforms Get complete protection for all your endpoints. Applies to the following Sophos products and versions Sophos Central Managed Mac Endpoint What to do Save my name, email, and website in this browser for the next time I comment. Note: Tamper Protection cannot be disabled permanently. Open the Sophos Anti-Virus preferences pages. More details can be found here: https://home.sophos.com. If you are downloading the enterprise standalone product for corporate or home use on a single endpoint, we recommend you use the Sophos Home product instead. The Sophos Central Endpoint installer for Mac supports the following command-line options. Puts an installed server into the "Terminal Servers" subgroup of the "Application Servers" group. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. From Terminal, locate and run the file Sophos Installer.app. Click the AutoUpdate tab. Sign up to the Sophos Support Notification Service to get the latest product release information and critical issues. Type the Mac admin password and then click the OK button. Note: as per our General FAQ, having more than one anti-virus program installed is not recommended. "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Run the command sudo ./InstallationDeployer --remove . After logging into Protect Devices> Endpoint Protection and select Download Complete macOS installer to download the file. Sophos Endpoint for macOS (OPM) Impact MacOS installation fails. Removal Instructions Uninstall Sophos Home MacOS Copy link Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. ; Click Choose File and select Sophos Endpoint.mobileconfig.. Sophos Anti-Virus for Mac OS X Find your product Version 9 To install Sophos Anti-Virus so that it is managed by Enterprise Console, see the startup guides on the Enterprise Console page. Learn more about Intercept X for Server Learn more about Intercept X for Mobile Cloud-Based Endpoint Protection So, successfully installed Sophos Endpoint on Macos 12.4, Instructions for using Sophos Endpoints Exclusion to allow running script removals. Select Click the lock to make change to grant permission to modify the configuration. Quiet. -delete /Users/_Sophos The Sophos Central Endpoint installer for Mac supports the following command-line options. Learn how your comment data is processed. This gives the admin group full write access and will trigger this security block. Do not drag Sophos Home to the Trash as this will not uninstall the program. This is probably because you did not enter your username in the format domain\user when finding computers. Then we proceed to run the installation file After the download completes, the mac will ask for permission to the endpoint. 2 - Allowing Notifications *. Configuration Status. Sophos Home offers improved protection for standalone endpoints and, if required, a console to manage multiple endpoints. Note: On MacOS 12.1 or higher, if the above steps fail, perform the following: Open Terminal and run the command sudo /usr/bin/dscl . Notify me of follow-up comments by email. Quiet Runs the installer without displaying the user interface. --devicegroup <Central group\> Trailing argument Group to join. 2 Processing steps To install Sophos endpoint we proceed as follows: To install Sophos endpoint we proceed as follows: Open your device's home directory Copy the installation file to the home directory here. On the endpoint, mount the Windows drive and run install.sh. As the computer has been deleted in the Central interface, the Mac cannot communicate using the existing registration information. If you still receive the same installation error message, follow the succeeding solutions below. Download and run the removal tool to get rid of the leftovers: Download the Removal Tool for Sophos Anti-Virus. Group to join. The following message will appear in Install.log: Upgrading the "saas" product. Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. Now, you need to add and assign your configuration profile. Registration Status to Cloud / Central. The Endpoint will display a status window during installation. ; Click Upload. Install into a subgroup: SophosSetup.exe --devicegroup="Application Servers\Terminal Servers". Document Sophos Anti-Virus for Mac OS X standalone startup guide Sophos Anti-Virus for Mac OS X Help Sophos Anti-Virus for Mac OS X release notes 3 - Granting Full Disk Access to components. At the line Some system software requires your attention before it can be used, click Detail. IMPORTANT: To avoid problems during the installation, please remove any 3rd party Antivirus software prior to installing Sophos Home. Right-click on Sophos Installer then select Show Package Contents. 4 - Rebooting the Mac. Restart into Recovery Mode (CMD+R) navigate to Utilities > Terminal disable System Integrity Protection using $ csrutil disable restart into the user account install the endpoint restart into Recovery Mode, Terminal enable SIP using $ csrutil enable Hope this works for you Downsideup 6 months ago in reply to Scott -Motium Follow this article to remove any Sophos Home leftovers: Uninstalling Sophos Home on Mac computers Sophos Home requires 4 steps in order to run on macOS 11 and newer. After clicking Donwload Complete macOS Installer, a bulletin board appears asking if you can download this file, click Allow. Sophos Central Endpoint Table of SophosSetup.exe return codes At the end of the log file, each return code is preceded by the text: Installation program finishing with code. Option 2. We select Open Security Preference. Extract its contents to the same folder. Current status The issue has been investigated and new instructions have been published. On the installed Sophos on a Mac endpoint Click Sophos Endpoint on the Dock bar. Also, disable any Firewalls, VPN software and/or network restrictions during the installation process (you may turn them back on when done) Print this article Video steps New users - step by step installation Expand Installing Sophos Home on Mac computers Installing Sophos Home on M1 /M2 (Silicon) Apple computers (ARM) Sophos Home - macOS Monterey Support Upgrading Sophos Antivirus Classic Home Edition for Mac to Sophos Home SophosWebNetworkExtension Would Like to Add Proxy Configurations Support for macOS 11- Big Sur Sophos Home - Using beta versions of macOS So the steps are like: Deploy Sophos KEXT ID to all Macs via a Configuration Profile -> Approved Kernel Extensions 2H5GFH3774 We took a script from this post (https://www.jamf.com/jamf-nation/discussions/23168/sophos-cloud-installs) and make customizations to fit our needs. Resolution Central After downloading the Sophos Central installer, extract the .zip to a directory other than the Documents, Desktop, or Downloads folders. If it doesn't exist, it is created. Run uninstallcli.exe. Once the removal is complete, restart your Mac. "Installation Failed. Contact your computer system administrator or Sophos Technical Support for further assistance." If you get this error while trying to (re)install Sophos Endpoint or even Sophos Home and in /var/log/install.log you see something like: --quiet --install Group Specifies the Sophos Central device group to join the endpoint to. Create a new directory to act as a mount point. To uninstall Sophos Endpoint from the computer or server, do as follows: Sign in to the computer or server using an admin account. Sophos Home MacOS Installer: Folder Insecurity Errors during install or uninstall Possible causes These issues may happen because of corrupted files or remnants from previous Sophos Home installs or other antivirus programs. Click the OK button. This dialog can be exited at any time and will not harm the processes. You must use quotes for any groups that have spaces in their names. Related information For On Premise clients, check Sophos Anti-Virus for Mac: On Premise MacOS installer folder security warning. SophosSetup.exe --messagerelays=192.168.10.100:8190. TROUBLESHOOTING Post-installation (or upgrade) issues on Big Sur, Monterey or Ventura. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. Your email address will not be published. Current article ID: 35016 Previous article ID: 120449 Switch to the user root. This is the Sophos Endpoint.mobileconfig file you saved from the installer zip file, SophosInstall.zip.. Add profile. Works across all your desktops, laptops, servers, tablets, and mobile devices. Click the padlock and Sophos icon then type the tamper protection password in the dialog box. Unzip the downloaded tool if it hasn't been automatically unzipped by your browser. Group. Click Admin login. This is probably because you did not enter your username in the format domain\user when finding computers. Enter the user credentials. 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