No exploitation has been observed. If you believe you've found a security issue in our product or service, we encourage you to notify us via our Vulnerability Disclosure Program. Since it has a better market share coverage, ConnectWise Automate holds the 10th spot in Slintel's Market Share Ranking Index for the Anti-Virus category, while SpyBot holds the 12th spot. If the script is an offline computer script, the, Disabled by default. We have been able to track every search to a legitimate user. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. ConnectWise Automate Quick Tip: Quickly Remove a Monitor from Groups 3,098 views Sep 12, 2018 3 Dislike Share Save ProVal Technologies, Inc 690 subscribers Internal monitors can quickly be. All the command lines and Qscripts Doing everything we can to protect you and your customers remains our highest priority. Today,a patch wasreleasedforManage versions2020.4 and 2021.1that willsafelyre-enable Global Search. Increase shareholder value and profitability. Our third-party threat intelligence and forensics experts have made significant progress in their work to assess our ConnectWise environments, however, that work is still underway. The search will display at the root level of the Searches node on the navigation tree. As mentioned yesterday, we released a patch for Manage versions2021.2 and 2021.3 that will safely re-enable the Global Search capability once installed. Our SOC and incident response teams quickly triage and disposition any alerts. ConnectWise Control is compatible with Windows, Mac, Linux, Android and iOS. A new patch that will safely re-enable the Global Search capability for Manage is now available for all Manageon-premisepartners on versions 2021.2 and 2021.3. Please note that there are additionalIoCsthat we are currently unable to share. This information included "first name", "last name", "company name" (and in some cases, "business title"). Allows you to set the priority in which the script will run compared with other scripts. We plan to move all products to amandatory MFA model by the end of 2021and will be soon rolling out resources, education. Engineered for the ConnectWise Automate user, Direct Endpoint Management offers a server-free solution that connects ESET endpoints with the ConnectWise Automate Control Center. We have taken actions to review the available threat data, contained in our SOC monitored systems looking for potentially compromised environments (Fortify Endpoint, Fortify Network, Perch andStratoZen). |How to Set Up an RSS Feed in Microsoft Outlook 2019|Chrome Extensions: RSS Readers. Here are some additional practices and programs already launched: Cyberthreats are ever present and evolving, and we are committed to not only delivering best practices within our products, but also keeping you up to date on our progress and resources. Access and encryption controls are established to safeguard data back-ups, and all plans are tested and updated regularly. 3. Support end users, regardless of where they are, with ConnectWise Control. To ensure you have had time to prepare, we will re-enable thistomorrow, Tuesday, July 13, at 10:00am ET. Remote Control Remotely access and support any device, anywhere, any time. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>. Scripts can also be disabled to prevent them from running until you are ready to run them again. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. Given the sophistication and scope of the attack, we temporarily disabledintegrations between Kaseya platform products and ConnectWise. To install this patch, please follow theinstructions via this link:https://docs.connectwise.com/ConnectWise_Support_Wiki/System/Manage_On_Premise_-_Log4J_remediation. Paste thislinkinto your RSS feed reader to get updates. Be aware that there is currently a malware scam campaign attempting to take advantage of the recent Kaseya VSA ransomware attack. Jump start your automation efforts with nearly 400 out-of-the-box scripts for maintenance, software distribution, system automation, and more. Most scheduled scripts can be edited from the Scheduled Scripts screen. Typically, it is not necessary to elevate scripts to a higher priority. SPF, DKIM, and DMARC provide a layer of protection against this by working in tandem to authenticate email and helping to ensure that the sender REALLY is who they say they are. Monitor and manage your client's networks the way you want - hands-on, automated or both. The Agent time and Server time checkboxes replace the Disable Timezone Compensation checkbox. This is not meant to be an exhaustive view of our efforts in security, but rather to provide some insight into key controls. Displays neither a UI nor prompts. ConnectWise customers are being targeted by ransomware attacks, though the software maker has provided little information about the threat. Actions ConnectWise is Taking to Protect Our Partners: The security of our partners and systems isour top priority. In follow up to our update posted last evening (see below), our third-party threat intelligence and forensic experts are still conducting their assessment. Manage Protect. All recovery and data restoration plans are tested and updated regularly. Allows you to add parameters that should be passed to the script in the format of variablename=value|variablename2=value2, etc. We are aware of Log4j vulnerability. This is a four-step process. Ferienhaus Wechsler-Kerber FEWO 1. This should be used to temporarily suspend the script's normal run schedule. For help deploying the MSI installer via Group Policy, please refer to the Microsoft article Use Group Policy to remotely install software. from $85/night. Moving forward, we are incorporating this new information into our work to ensure ongoing protection for all our partners, products and services. Last week, a valued partner (via our VDP and respected admins of the MSPGeek community) raised concern about information our virtual community search was displaying to registered community member partners. Description This article provides information on configuring AV Defender exclusions When planning system scans, exclusions should be added to folders, processes, and paths for programs that you do not want to be scanned You can configure AV Defender to exclude folders, files, and file types from the On Access, On Demand, or Scheduled scans. For example, since alert scripts have a higher priority, these will run as soon as space opens up when an alert happens. Additionally, our cloud environments are hosted with world-class providers who possess multiple security certifications including SOC2 Type 2. Of note, Control does send legitimate New Login Alerts via email as shown in this screenshot. Beyond the tactical response, we understand that our Partners may have heightened concerns regarding ConnectWise security as a key vendor supporting your businesses. If you are not using version 2021.2 or2021.3, we ask that you please continue to keep Global Search disabled for security purposes. Based on your selection, various options such as exclusions and repeat settings are available. On the agent designated as the Network Probe, verify the account running the LTSVC service. Thank you for your patience as we and many companies around the world navigate this issue. More specific to the supply chain threat, the SolarWinds incident prompted us to execute a threat model against our delivery pipelines in order to identify opportunities for improvement in the associated controls. We will do our utmost to conclude our work quickly. CIS-CAT Pro Assessor v4. Click Open > OK > Apply > OK. Close the Group Policy Management Editor window. Data backup and disaster recovery programs are in place across all cloud environments. Access Management We have used these samples to generate and monitor forIoCs(Indicators of Compromise) around this threat. Multi-factor authentication is required for all access, privileged or otherwise. We will re-enable the IT Glue integration (and others) once we officially confirm that there is no vulnerability or threat through third-party validation or through our own due diligence to confirm there is no risk to our partners as it relates to this incident. Consistent, scalable, and high-quality help-desk services with trained technicians. To install this patch, please follow theinstructions via this link: https://docs.connectwise.com/ConnectWise_Support_Wiki/System/Manage_On_Premise_-_Log4J_remediation, If you have any questions related to thispatch, please contact our Support team at, Your security remains our top priority. Refer to the following example for detailed instructions on excluding computers from a group script: To exclude computers from a group scheduled script: When the script runs, it will run on all computers in the group that meet the limit to search criteria (e.g., all computers that do not have a server OS). Log in or create a user account to rate this page. Ispecificallywant todiscussfour areasrelevant to the Kaseya incident and therecentlypublished guidancefromthe FBI and the Cybersecurity and Infrastructure Security Agency (CISA): Mandatory MFA, Admin Access Restrictions, Web Application Firewalls (WAF) andRemoving Anti-VirusExclusions. To enter exclusions, select the Enable checkbox and enter the Start and End Times of when the script should not run. Anti-Virus Exclusions for Connectwise Automate Anti-Virus Exclusions for Connectwise Automate 24/11/2021 11:47 am Peter Scott Add these to your AV exclusions. Options. Our teams are actively reviewing the situation todetermineany risk to our products or partners. Further,in light ofSolarWinds and this most recent incident,the possibility of supply chain attacks or exploitation of zero-day vulnerabilities is likely toppingyourlistof concerns. To be clear, no malicious activity has been discovered. It may be a good idea to also cycle all of the API Keys to ensure there are not unused Keys still active and old keys have not been shared with anyone. Enter your email address to receive updates from ConnectWise. Below are the followingactionswearetakingto ensure the security of our products and systems: 1. However, we understand the impact disabling this capability has on your business and that it may potentially cause performance degradation within Manage. No new threats have been identified by ConnectWise at this time beyond what was previously reported (included below for your convenience). Heres what we did: As a courtesy, we are notifying the 18 individuals mentioned above and are reaching out to the 15 partners who conducted searches to gain their assurance this information will not be used beyond community networking. Enter the desired search criteria. Multiple C2 domains from JSON malware configuration file which are not being shared at this time. Overview This article provides information about the vendor-recommended Sophos Anti-Virus exclusions for some third-party applications. We will update partners via our Trust Center once it has been re-enabled. Eliminate shared admin passwords and protect customers from security threats. copy \\[[domainname]]\netlogon\Agent_Install.exe %windir%\temp Click Add > Browse. For the "Additional General Info" Extension We have an issue where when it runs the following PS script #!ps #maxlength=100000 #timeout=90000 echo "INFORMATIONREQUEST-RESPONSE/1" Runs the script the number of times entered. Thank youfor your continued partnership,The ConnectWise InfoSec Team. We apologize to our partners for the disruption in service last week pertaining to our virtual community. Thank you for your continued partnership,The ConnectWise InfoSec Team. If you have additional questions about this matter, please contact security@connectwise.com. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contactingsecurity@connectwise.com. Automate, and allother products will implement IP restrictions by the end of Q3, 2021. No new issues have been discovered at this time. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Go to Configuration > Detections Management > Exclusions, and then go to the Sensor Visibility Exclusions tab. We have received some questions about when we will re-enable IT Glue/Kaseya integrations following the ransomware attack against Kaseya, whichimpacted some of our shared partners. At the top level, our Information Security Program is based upon industry-accepted standards including NIST 800-171, CIS Controls, and ISO 27001. Sleeps 4 2 bedrooms 1 bathroom. In addition to SOC2 certification, ConnectWise is also actively pursuing NIST 800-171and CMMC compliance. Access agent files and directories Take note of the location wherethe file was saved. On Saturday, July 10, we received the first written Mandiant report referencing the IT Glue integration. IOCssearched across allSentinelOneconsoles historical data. It also houses our security bulletins, whichare now searchable with a variety of filtering options. There are several methods available to deploy agentsto Windows computers: Windows agents are deployed to theC:\Windows\ltsvc folder of the machine. CRU is actively searching for the followingIoCsforpartners that utilizeStratoZenand Perch. Indicates that a script is scheduled based on the agent time zone. Tampa, Fla.-based ConnectWise confirmed that the vulnerability in ConnectWise Automate - which the company announced itself on June 10 using a new site meant to give partners up-to-the-minute . For example, you can add a parameter to delay all monitors to run by a specified number of minutes (e.g., Delay_Minutes). The ConnectWise ransomware attacks are targeting customers using the Automate remote monitoring and management product on premises. We appreciate your continued partnership. 1. agent.exe: 561cffbaba71a6e8cc1cdceda990ead4 (MD5), 2. agent.exe (encrypt payload): SHA15162f14d75e96edb914d1756349d6e11583db0b0, 3. mpsvc.dll(sideloaded encryption payload): SHA1 656c4d285ea518d90c1b669b79af475db31e30b1, 4. With Automate (and Screenconnect) we can download any file and run it remotely. It's important to note that although some integrations may not be directly compatible with Java or Log4j,the integrations can still call out to a service that is. The AutomateMonitoring Service has been installed successfully. Please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. at this time we can confirm there is no indication of any exploitationwithin the ConnectWise environment. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. Maintenance scripts cannot be deleted as it affects system automation. OhPhish. Assure that the credentials used for the integration are configured with the least privilege necessary to function. Repeat the process for each machine you would like added to the list. This taught us about extra measures we can and will take in the future; and we have immediately implemented additional multi-layered testing and QC mechanisms to our processes. If you have any security-relatedquestions orconcerns, please contactsecurity@connectwise.com. Our Security Operations Center (SOC) team has and will continue to carefully monitor the situation. Based on your selection, various options such as exclusions and repeat settings are available. OurDevelopment Team has reviewed the update and is currently testing the script. We will continue to provide you withregularupdates. To minimize service interruption, we have established data backup and disaster recovery capabilities within all cloud environments. Navigate through the list to select the machine you would like to be excluded. This prevents you from having to delete a script and rescheduling it at a later date. Global Search Update for ConnectWise ManageOn-PremisePartners:As of today,December21,we are pleased to share thatSOLR has finished publishing an updated fix. Our approach to vulnerability management is multi-faceted. LapTech requires specific exclusions that must be implemented for the application to function properly with anti-virus software. Remote Control Remotely access and support any device, anywhere, any time. If you select a custom Wake On LAN script from the, Disabled by default and is only enabled by selecting the. When selected, it disables the script from running. Refer toWeb Installersto deploy agents from the Web Control Center. For example, the above search example will retrieve all machines that do not have an OSsimilar to 'server' that belong to the client XYZComputers. Features include: Automated endpoint deployment to ConnectWise Automate groups Creation and assignment of ESET policies to ConnectWise Automate groups Transparency on all sides benefits our community. On July 14, we received additional information from Kaseya allowing us to assess any residual riskin the MSPAssist environment and wehavedeterminedthat wewill re-enablethe integration into ConnectWise Manage and Automate. Double-click Startup. We appreciate your continued partnership. The following list of permissions is for accessing tickets and corresponding ticket options from the Tickets screen. In the meantime, you can find resources here on the Trust Centerand athttps://www.connectwise.com/company/rapid-response. NOC Services The BDE leverages a machine learning model trained on millions of malware samples to detect zero-day, polymorphic, and advanced persistent threats with high accuracy. By default, the UI and all prompts are displayed. Once selected, the. Procedures to terminate that service were provided to Manage On-prem users until such time thethird-party services could be remediated. As always, we urge our partners to prepare for managing their own risk with this and any integration with the following: Additionally,cybersecurity updates,resources,and information can always be here found onourTrust Centerandatwww.connectwise.com/rapidresponse. A sample of this phishing email is shown in the screenshot below and contains a click here link to a malicious site. OurDevelopment Team has reviewed the update and is currently testing the script. Advanced quote and proposal automation to streamline your quoting. Cybersecurity is rightfully top of mind these days, particularly in light of the recent REvil attack on Kaseya VSA and the SolarWinds incident last year. [Windows][CRU] Kaseya Buffalo Jump File Create in "kworking" Directory. Mandatory Multi-factor Authentication (MFA), agent-based products have mandatory MFA. We will provide anotherupdate tomorrow. Product cloud environments are monitored 24/7 by our SOC for suspicious/malicious activity. To schedule a script on a group, double-click on the group, select Computers >Scheduled Scripts,and then select the appropriate script. With powerful automation and unmatched monitoring, ConnectWise Automate delivers everything your IT department needs to gor from reactive to proactice IT support. We have improved our secure-by-design efforts including enhanced developer training, updated application security standards, and expanded threat modeling. We appreciate your patience as our teams continue their work to investigate and remediateany issues caused bythe Log4jvulnerability. Monitor, troubleshoot and backup customer endpoints and data. Member directory is on for registered partner member viewing to help deliver the experience TSPs expect when joining a virtual community. We are continuing to monitor the situation andwill provide an updateif/whennecessarybased on the potential residual risk to Partners. We will continue to provide updates and information as necessary. Click Automation > Scripts > View Scripts. Abacode - Managed USM Anywhere SIEM + SOC Services. Remote Control Remotely access and support any device, anywhere, any time. Asyoumay be aware,Kaseya VSA is experiencing aREvilransomwareattackimpacting MSP customers and end customers. Know how to disable thisintegration or any integration. . Available options are:Once, Minute, Hourly, Daily, Weekly and Monthly. to sign upfor thefreelicense. Although no exploitation was observed, we suspended purchase capabilities of our Marketplace and global search capability of Manage Cloud while we validatethere is no vendor exposure. The Agent time and Server time checkboxes replace the Disable Timezone Compensation checkbox. We understand thebusinessimpact of this disabled integrationand want to assure you that our top priority is always to ensure the security of our products and systems to protect you and our partner community from cybercrime. Keep your clients at ease with backup and disaster recovery you can trust. Registered members may proactively change the privacy settings associated with their user profile to control the level of information that is shared with approved contacts or other members. To deploy Windows agents from the new Web Control Center, please refer to Web Installers. .NET Framework 3.5 SP1is required for installation and general functionality. Beyond monitoring, the next step toward improved reactive and proactive response times is alerting. As always, please reach out toSecurity@ConnectWise.comto report a security issue with ConnectWise products. With exclusions, we could potentially blind-sight Sentinel One and install whatever we want. On the Computers tab, right-click the name of a computer, and then click Open. IOCs of agent.exe and mpsvc.dllblacklisted across allSentinelOneconsoles. I'd rather err on the side of caution, and just add an exception when needed. As always, please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. Professional services automation designed to run your as-a-service business. Once the Solution Center has restarted, the L. og4j Windows Vulnerability Check Solution will be available for install under the Security Category. The third-party application vendor has full knowledge of how their software works and is in the best position to give recommendations on what needs to be excluded for it to work correctly alongside any anti-virus product. As you are aware, over the weekend the Apache Software Foundation released version 2.17.0 of Log4j to address anew denial of servicevulnerability. Our approach to vulnerability management is multi-faceted. These searches can be created to exclude computers, network devices or contacts. If it is a script that is scheduled at the group level you will be prompted to open the group, with the exception of ad-hoc scripts. Within the Ignite Manager, monitoring types can be excluded from monitoring categories. Monitor, troubleshoot and backup customer endpoints and data. This stops monitoring of that specific role and cleans up the monitor. We released a. andvia email onFriday eveningoutliningthese actions. Our code is also regularly subjected to multiple internal and externalpenetrationtests. Anti-Virus Exclusions for Connectwise Automate, Other CMS Packages - All Allow Easy Management of Content, An example how cybercriminals exploit MS Office 365 Infrastructure, LabTech and Connectwise Automate Versions - All. Compare ConnectWise Automate vs. F-Secure Anti-Virus vs. Intruder vs. PracticeProtect using this comparison chart. It is recommended to NOT use priorities 13-15 as this may affect system scripts. Select the schedule option to schedule the Task to run against your target systems. Please be aware that Manageon-premiseGlobal Search capability remainssuspended,and we will provide an update when itcan be safely re-enabled. Thank you for your patience as we work through the fallout from the Kaseya attack. Check Capterra's comparison, take a look at features, product details, pricing, and read verified user reviews. The software developer which is renowned for its CRM software has . You have already rated this page, you can only rate it once! ConnectWise Automate is the RMM that lets your IT department move at the speed of business. If deploying agents using the Network Probe,port 139must be open and File and Printer Sharing (the ICMPv4Inbound WindowsFirewall Rule) must beenabled. 2021.2 and 2021.3 that will safely re-enable the Global Search capability once installed. Creates a complete local copy of the bundle in the directory. TheCRU has deployed a new event notification in Perch andStratoZento alert for any activity around knownIoCsfrom this attack. Use of privileged accounts is further restricted by conditional and time-bound controls. Note: The legacy Web Control Center has been retired for use by technicians. Highlight the script to edit. As new advisories are posted to this page, the RSS feed will be updated. As of today,December21,we are pleased to share thatSOLR has finished publishing an updated fix. No problem! On Saturday, July 10, we received the first written Mandiant report referencing the IT Glue integration. You can report both a non-active security incident, report a security vulnerability, or call our Partner InfoSec Hotline at 1-888-WISE911. "ConnectWise has identified a potential vulnerability in a ConnectWise Automate API that could allow a remote user to execute commands and/or modifications within an individual Automate instance. The typical point the finger BS. Note: Auser account in the Domain AdminsActive Directory group may be used to deploy agents. Solve staffing issues with managed services to support your team and clients. We will provide our next update tomorrow morning ET. How does ConnectWise view and address these threats? This is not meant to be an exhaustive view of our efforts in security, but rather to provide some insight into key controls. This affects on-premise and cloud-based versions of the product." Monitor and manage your client's networks the way you want - hands-on, automated or both. When the script is scheduled, it will prompt the user for the value to enter in the parameter Limited to five parameters. You should only delete script schedules if you have no intention of running the script any time in the near future. We are proud to be part of a community that remains equally committed to secure practices. @echo off In Edit sensor visibility exclusion, select the host groups that the exclusion will apply to, or select all hosts. Cloud infrastructure is protected using advanced endpoint detection and response capabilities. Please contact Kaseya for instructions on configuring permissions. As always, if youever notice anything that you suspect may be malicious or fraudulent activity within our products, please report them immediately to our InfoSec team atsecurity@connectwise.com. Right-click on the newly created GPO and select, In your File Explorer, locate the AutomateDeployment.bat fileand copy itto the, Right-click on the relevant OUsand select. Navigate to thefolder where you want to save it. Only 15 registered partner members conducted searches since the community launch, and while we were unable to validate the results of their searches due to a limitation in our vendors API, we do know that only 18 non-registered partners "profiles" were viewed by registered partner members as a result of those searches. Multi-factor authentication is required for all access, privileged or otherwise. Although a common community feature, partners also expressed concern that a registered partner community member could conduct a search by "company name". The group policy has been created. ConnectWise Automate uses a single method for asset discoverythe network probe. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, How to Set Up an RSS Feed in Microsoft Outlook 2019, https://www.proofpoint.com/us/threat-reference/spf, https://www.proofpoint.com/us/threat-reference/dkim, https://www.proofpoint.com/us/threat-reference/dmarc, https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability, https://docs.connectwise.com/ConnectWise_Unified_Product/Supportability_and_Vulnerability_Statements_for_ConnectWise_Unified_Product/How_to_Disable_the_ConnectWise_Global_Search, https://docs.connectwise.com/ConnectWise_Business_Knowledge/300/How_to_Disable_the_ConnectWise_Global_Search, Kaseya VSA is experiencing aREvilransomwareattack, We reconfigured the virtual community toafter authenticationconsume only basic information about. ConnectWise Control | Extensions & Integrations The ConnectWise Control Extensions allows you to customize your remote access and support instance with additional features and functionality. Sophos Central. At 4:00 PM ET, we restricted all network access to our StratoZen hosted environment as our team does a complete scan and evaluation. 2022 ConnectWise, LLC. For example, if you want to run the script three times, enter three. All rights reserved. Keep your clients at ease with backup and disaster recovery you can trust. We are continuing to monitor the situation andwill provide an updateif/whennecessarybased on the potential residual risk to Partners. Areas of focus included,but were not limited to,access and authorization (CI/CD, SCM, and developers), code commits,andconfiguration management. Manage partners:If you have any questions related to thispatch, please contact our Support team athelp@connectwise.com. Additional CRU malware sandbox IoCs which cannot yet be publicly shared. In the Anti-Virus market, ConnectWise Automate has a 3.01% market share in comparison to SpyBot's 2.01%. For example, if you are running the script on 100 agents and you enter 60 minutes, the script will run on the 100 agents over the 60 minute time period so is not running on all of the agents at the same time. ConnectWise Control willofferfreetemporarySTANDARD supportlicensing available to partners affected by this incident and who do not haveacurrent Controlaccount. Navigate to the script to run. Ifit is confirmed that there was in fact a compromise of anything on the Kaseya or IT Glue side that integrates with ConnectWise applications, cybercriminals could, in certain situations, potentially leverage that to possibly exfiltrate data or execute code remotely. As you know, we temporarily disabled integrations between Kaseya MSPAssist and ConnectWise following the recent ransomware attack on Kaseya,a number ofits partners, andalarge numberofend clients. 5. We appreciate your continued partnership. 2. This domain user to local group assignment can be configured via Group Policy (GPO) and linked at either the domainor the OU (Organizational Unit)scope. NOC Services Abacode - Penetration Tests & Cybersecurity Assessments. We welcome working with you to resolve the issue promptly. In 2009 we changed our name to Softrade Digital Pty Limited. For information on the legacy Web Control Center, refer to Web Control Center End of Life Notice. Today we supply the same value for money services to our customers. Out-of-the-box, ConnectWise Automate helps you immediately patch and secure your environment with easy-to-use policies for Microsoft, third-party software, and reboot schedulingalong with options for one-off or emergency situations. In the navigation tree expand Scripts > Antivirus > ESET Direct Endpoint Management. from $119/night. ConnectWise subjects its development and delivery pipeline to threat modeling to improve security against supply chain attacks. REM Stopping or disabling this service will disconnect you from the monitor services. Please reach out toSecurity@ConnectWise.comwith any additional security questions orto report a security issue. We will re-enable the IT Glue integration (and others) once we officially confirm that there is no vulnerability or threat through third-party validation or through our own due diligence to confirm there is no risk to our partners as it relates to this incident. ConnectWise Command and RMM teams have provisioned a new capability within both products that help partners automatically detect any potential Log4j vulnerabilities. Right click in the box, Disabled Computers, and you will be presented with a drop down list of all your clients. When a computer, network device or contact belongs to a group and a script is scheduled on the group, the script will run on all of the members in the group that are of the same type. All partners:Your security remains our top priority. For additional ticketing permissions, please refer to the Permissions Matrix. Remote Control Remotely access and support any device, anywhere, any time. The Startup Properties window displays. In the top menu, click Automation ( ), and then click the Extra Data Fields tile. There is no indication of any exploitation of this vulnerability. We remediated this issue but shut the web site down in an abundance of caution so we could conduct a full assessment in compliance with our InfoSec protocols. Remote Control Remotely access and support any device, anywhere, any time. 1. We remediated this issue within hours but took the site down pending a full review in accordance with our InfoSec policy. Agent Windows: Antivirus Exclusions Agent Windows/Configuration KB0100.60.239.008 Qualifying Conditions LabTech and Connectwise Automate Versions - All Use Case As we shared with Manage partners,Manageon-premise'sGlobalSearch capability has athird-party component which is affected bythis vulnerability. Please stay tuned for another updatethis week which will include steps to install the patch. However, if youuse a third-party integrationor plugin to our solutions, weask that youfollow best practice for such situations andwork withyour vendor directlyfor questions or assistance in ensuringthe security of thoseintegrations. ConnectWise Automate helps you get started quickly with preconfigured service plans and alert actions, such as create ticket, raise alert, run script, and send email. If the script needs to remain at the top of the priority, you would want to elevate it. Please note that the following process applies to the EXE agent installer. Staggers the script to run over the entered time frame. call %windir%\temp\Agent_Install.exe /s. As soon asthe fixhas been testedsuccessfully,we will release it to all Manageon-premisepartners through a patch. Easily deploy and manage ESET endpoints with the Direct Endpoint Management Plugin for ConnectWise Automate. Check out and compare more Network Security products We are aware of a phishing campaign that mimics ConnectWise Control New Login Alert emails and has the potential to lead to unauthorized access to legitimate Control instances. We are pleased that we were able to successfully work together with Kaseya to keep our mutual partners safe. All products are subject to multiple security assessments including automated testing in the delivery pipeline, internal red-teaming, external penetration tests, and Bug Bounty. Although directory functionality for our virtual community platform was disabled when we launched our community, an issue with our third-party platforms configuration was discovered. Technical expertise and personalized support to scale your staff. 24/7/365 network operations center of expert technicians at your service. All technicians should be using the new Web Control Center. Everything you need to know - from our experts. ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. If vulnerable files are found, a ticket will be created for the system with the list of potentially vulnerable files. We have embraced the Shift Left strategy in our SDLC to detect potential vulnerabilities as early as possible in the development/delivery pipeline. See documentation here on: Additionally,cybersecurity updates,resources,and information can always be here found onour. Our SOC and incident response teams quickly triage and disposition any alerts. These exclusions do not appear in the standard exclusion lists that are shown in the Windows Security app. We also acknowledge that no technology is perfect, and ConnectWise believes that working with skilled security researchers and partners across the globe is crucial in identifying weaknesses in any technology. Any of the scripts queued prior to the alert will be pushed back in the queue to allow the alert script to run. Open the System Dashboard > Config > Configurations > Properties. Scripts can be scheduled on groups in the same manner as you would schedule them for a client. Once highlighted the script's schedule will display. ConnectWisesSecurity Operations Center, Network Operations Center, Productand Engineering teams are activelyreviewing and monitoring and have thus farfound no evidence to suggest that any of our systems are involved or impacted. After a comprehensive review to validate no vendor exposureand to confirmthatno exploitation was observed, we re-enabledpurchase capabilities of ourMarketplaceand global search capability ofManage Cloud. To access a deeper knowledge base, click Sign in, and then log on using your Cloud Services account or your Maintenance Advantage account.. Sign in. Agent Windows/ConfigurationKB0100.60.239.008. impacting MSP customers and end customers. See documentationon credentials and permission levelshere. Security is a top priority at ConnectWise. If the computer is removed from the group, then the script will stop running. With that, we have developed two new solutions to help our ConnectWise Automate, Command, and RMM partners detect any potential Log4j vulnerabilities in their systems. Automate Monitoring Service. Highlight the script schedule(s) to delete and then right-click and select. Thank you for your patience. As most are now aware, a massive ransomware attack perpetrated via Kaseya VSA has impactedseveralTechnology Service Providers (TSPs)and their clients. This is under evaluationin Q3,2021forour variousproductsto execute bothwith and without the IP limiting features. How does ConnectWise view and address these threats? and communications to help our partners make this transition. Once servers or workstations have been rebooted the agent is deployed on startup. The first step for IT departments seeking better reactive and proactive response times is monitoring. This is not Spyware and was installed by your IT department. Monitor and manage your client's networks the way you want - hands-on, automated or both. Configuration Also, our ConnectWise Cyber Research Unit(CRU) has provided details around the new version, and partners can review the available content here: https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability. If EXIST c:\windows\ltsvc\ltsvc.exe GOTO EXIT Scripts can be scheduled on clients, locations, individual computers or on a group of computers and can be run one-time or re-occurring. We also use it for customized monitoring and alerting on workstations and servers. Resolution. ConnectWise Automate provides methods for systems management of agent and agentless devices. Do not implement with administrative level permissions. Partners will then be able to installthe patchthrough their Updater. After reviewing thestatement provided byMandiantand performing our own risk assessment, wehavedeterminedthat wewill re-enabletheIT Glue integration into ConnectWise Manage and Automate. ConnectWise Automate now distributes the epsermm.exe file to Windows machines only when required instead of targeting the entire inventory. Expand your remote support with ConnectWise Control. After you have downloaded the agent installer file, create a Startup script to use to deploy the agent. We are pleased that we were able to successfully work together with Kaseya and IT Glue to keep our mutual partners safe. Monitor and manage your clients networks the way you want - hands-on, automated or both. ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. Email Security Phishing Protection Automatic bad URL detection and blocking defends against links becoming weaponized after they pass through spam and virus filters. With it, ConnectWise Automate provides asset discovery and inventory for both agent and agentless devices while creating a visual map of your network. At this time, the status of all products and services remains the same,andour third-party threat intelligence and forensic partners work consistently reflectsno new discoveries of concern. Thank you for your continued partnershipand stay safe. Thank you for your continued partnership. Since July 2, we have beenincommunication with Kaseya. In the meantime, you can find resources here on the Trust Center, https://www.connectwise.com/company/rapid-response, July 6, 2021: A Message from ConnectWise CISO Tom Greco, As most are now aware, a massive ransomware attack perpetrated via Kaseya VSA has impactedseveralTechnology Service Providers (TSPs)and their clients. Please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. If deselected, the script will be queued for 48 hours, then will drop out of running scripts. If you need to schedule a script on multiple computers, it is recommended to apply the script to a group. If you are editing an existing group, from the. Maintenance scripts can only be edited in the Scheduled Client Scripts screen of the Dashboard. We immediately providedpartners withproceduresto terminate this service to reduce any potential security risk until a patch is deployed. We know email phishing attacks continue to get more sophisticated, mirroring legitimate email and web content. Content Control blocks file uploading in passive mode via FTP. Link the GPO We started in humble premises in Hunter St Newcastle, NSW and after the 1989 earthquake in Newcastle reestablished in Hamilton. It's in the DB with a numeric value assigned for whatever AV it detects. Directory search was working as intended in most cases, but a configuration issue was allowing non-registered partners to be returned in a search. Please refer to the following update in follow up to tonights previous post: Our investigation of the Log4j vulnerability continues to ensure our partners are protected. In the Actions column for the exclusion that you want to modify, click Edit. This article contains recommendations that may help an administrator determine the cause of potential instability on a computer that's running a supported version of Configuration Manager site servers, site systems, and clients when it's used together with antivirus software. We will continue to provide you withregularupdates. All access is also tightly monitored 24/7,employing sophisticated contextual and behavioral methods to detectanomalies. 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